Blanco's Hotel Port Talbot

Met up with friends who we usually go on holiday with twice a year but due to family circumstances we had to cancel so was a nice break to see our friends.

Overall the rooms were very clean and better than some 4-5* hotels. Only downside to room was the lighting as even with all the lights on room too dim to put makeup on. There was a light out in bathroom above sink so couldn’t do my makeup in there either. The entertainment was amazing could not fault it at all really good atmosphere. However the food was not out for long so two of our party didn’t eat mains which was terrible service as maybe they could have asked as everyone ate. We went up last as we was called last. Two went to the loo and when they came back food was being taken away. So glad I stayed as the main toilets were bad and normally in other such places toilets are inspected and tidied up. Another think to look out for is that the toilets are very low down in our room and in public area. Think they’re made for junior schools. Breakfast was nice and sausages top class as I’m fussy with them. But bacon and sausages were good quality. Cannot comment on the eggs as none left so take it they were good. Good selection of cereals, juices and fruit. The staff were very helpful and friendly and lovely bar staff although a bit slow serving. Overall good basic hotel but please sort your gutters out the constant dripping was a nightmare to sleep.

Underwhelming. No hairdryer in the room. Not a major problem. No hot water in room. More of a problem, especially when being told by reception that 'if you don't have hot water then the hotel doesn't have hot water'. There were four rooms booked by different people within a group attending a family event. No-one had a hot shower. Signage. There are no signs in the car park and limited lighting. The reception area is not obvious and there were no signs to point you in the right direction. We arrived in heavy rain and eventually found the reception. If you are a local this isn't a problem but if you were arriving late at night on your own finding yourself in a dimly lit car park with very little lighting and no signs to point the way could be quite intimidating. A problem that would be easy to solve. Heavily warn and torn carpets in public areas. I would not have wanted to have any sort of mobility issues as these were, and are, a potential hazard. The staff are friendly enough and all these mentioned problems are symptomatic of a business in need of refurbishment.

Convenient for town, but a town that is struggling - have family there and so will likely use again.

Was up in Port Talbot for a family party

My experience - they initially couldn't find my reservation even though I had confirmation, they put me in a filthy room and then moved me to a room where the door wouldn't open or close as should do. I wasted 2-3hrs waiting for checking in, changing rooms and waiting for an engineer to fix door. If you end up in room 59, the air conditioning does not work, the reception on the television is poor so you can't access many channels (such as BBC) and the staff look pretty incompetent and poorly managed. The location of this hotel is close to a McDonalds and an underpass and I have to say it does not appear to be the safest location, my visit to the McDonalds observed what appear to be ferrel children terrorising the staff and other customers and ended up with the police visit - common occurrence as described by one of the staff. All in all a very disappointing visit to a reputed 3/4 star hotel. In my opinion you would be better spending your money at an alternative.