Premier Lodge

Perfect accomodations for our family trip at a great price. We were able to get two rooms for our family of 4 for less than what we paid for one room at other locations. Friendly and helpful staff, as well.

We stayed for 2 days. 1st day was fine. The lodge is within walking distance to the Kelpies. 2nd day was appalling. There were a dozen or so football fans drinking tins of lager in the foyer from 5 til gone 10pm which you had to negotiate everytime you went in or out. From 11pm the 2 rooms next to us (not football fans) played loud music, had kids slamming doors, people shouting and swearing, fighting at one point, and constantly walking up and down the corridor with one woman shouting and swearing asking why she was being "done for assault". Very intimidating and didnt feel safe. This carried on until 2.30am. The night porter was unable to control the situation although he tried. Turns out these were local residents of the hotel. There were other local residents at the hotel who appeared and were "up for it and happy to sort it" for us! They were dealt with by night porter who seemed to be on first name terms with all of them. We obtained a verbal apology from the staff (although not the manager who was never there). We received a phone later to say 1 night was being refunded which is was after a call to hotels.com. The lodge refused to refund both nights. I have to say staff were pleasant and apologetic and delivered on refund. Do not use this hotel. It has local residents who are there because they are a nuisance elsewhere. It is intimidating and noisy and in the middle of a run down industrial estate. It was, quite simply, the worst place i have ever stayed in.