Pestana Chelsea Bridge Hotel

My family had a couple of problems with their room. They had to move her because her electricity was not working. If you asked for anything like towels or iron and ironing board. They took forever to bring it to you.

We had a great experience during our stay (Dec 2023). We feel the value of the hotel was excellent. We didn’t feel like we were to far out of London. The bus stops were close by and the tube was a quick walk to get to. The room was as expected, clean and everything in order. The front desk staff were very welcoming and helpful. We had an issue with the safe and we received assistance quickly and was remedied quickly. The 2 maintenance people were very amiable and polite. There is a marketplace very close by where we purchased snacks and drinks. Even the Thames/Uber River boats stop was close. The only thing they did not have was laundromat but they offered laundry services. We enjoyed our stay and would definitely stay here again. We will definitely recommend to friends/family.

I don’t like leaving reviews but I’m particularly disappointed with the Pestana. Our bed was extremely uncomfortable, cheep sprung mattress. Feels like you’re at sea if you or your partner rolls over! My other family members also said the same for their rooms. Our bathroom had a broken toilet, the seat was just perched in place. Only green tea bags were available to drink. Fine unless you’d rather an English Breakfast! The breakfast was a buffet style, it wasn’t anything special. Overall for a very expensive 1 night stay, we are all very disappointed.

I contacted the hotel due to a bereavement I’m the family and asked if they can cancel my booking and waiver the cancellation fee, after explanation the situation and having to know use money to plan a burial, the hotel manager Antonio refused to sure an discretion in the matter and firmly told me that there’s nothing he can do. Worst customer experience I have ever experienced with any hotel in my life , never booking here under any circumstances