Mercure London Bloomsbury

Unfortunately, the electricity and water was not available at checking in due to hotel issues. This was fixed by the time I got back to the hotel late that night. I booked for a king size bed but given 2 singles. Again, this was resolved by the time I returned to the hotel late that night. Issue I had was calling the reception which took about 30 mins albeit they are open 24/7, I just kept getting voicemails. Reception was slow too. Clearly in answering calls, but also in dealing with customers. On the plus side, they are courteous and polite. As for the room, I returned to the hotel to find that there were skid marks in my toilet when I hadn’t used it the whole day, having been out. The water was also turned on in the sink. Unfortunately I did not find out till the next morning so I had not bothered to complain to management. The room is also small and not modern. Bearing in mind it is a 4 star hotel, I think Novotel with similar ranking is a lot better. Double tree Hilton which is just a few doors down may also be a better option. I won’t be returning. The toilet was a big no no for me.

We had a great stay! Hotel was clean and staff was friendly. They had adapters we were able to borrow and they helped us get ice to keep my baby’s milk cool during our stay. Room was small, but what we expected. Also fantastic location - we had a lovely afternoon tea around the corner at the Montague on the gardens.