Stanhill Court Hotel Gatwick

I am still awaiting a refund for the agreed upon rate. I had to go to hospital during my stay and also had an emergency with my son at sleepaway camp. The phone in my room did not work (at all), plus their wifi was down and I had no cell reception. Not a great time for multiple emergencies. Check in was also over an hour later and the room they chose for me was directly over a school prom with music blaring until 11:00pm. I mean, directly over dead center on one floor above it. Staff was completely ambivalent to any guest issues. The chaperone at the prom approached them looking for a wheelchair (one of the children got hurt) and the seemed completely uninterested. Their answer was simply “no”. I had to check out to stay at a hotel closer to an A&E so I could leave my son alone in the hotel after I picked him up (obviously so I would have some way to get ahold of him) so a refund was to be granted as agreed upon by the Expedia agent and the hotel administrators. I still have not gotten the refund. On top of that, I had to write my credit card number down on a piece of paper to make sure the refund would go through and they just left it on the front desk (and clearly didn’t completely the transaction. There was no grace or apologies for late check in, for not having a working phone or for anything else.

We stayed the night as we were there for brilliant comedy night. The Hotel is amazing and has been renovated very well so that it retained its historic looks whilst enjoying double glazing etc in the rooms. The room was very clean and well thought out, although there was a creaky floorboard but what can you expect after many years. Breakfast was ok but to be honest I’ve had better. The hotel grounds were amazing and we’ll definitely stay again. The only downside was the child leaving with her parents at 4am, presumably for an early flight out of Gatwick, who woke me up shouting down the corridor. Overall I would definitely recommend staying here.

Our 2nd stay at Stanhill Court whilst visiting family. Beautiful location, welcoming reception staff. Room was very clean & comfortable with views across the garden.