Holiday Inn Hemel Hempstead M1, Jct. 8, an IHG Hotel

Great base for Harry Potter studios London. The hotel had Harry potter themed activities for the kids. The food was good. The kids enjoyed swimming. The downsides: The room had massive dusty cobwebs. The sofabed duvet was a single for 2 kids sharing so we had arguments every evening and morning. Overall it was a good base and we had fun.

We had 2 interconnected rooms for our grandchildren which worked very well. They loved the hotel especially the swimming pool and we were impressed by the friendliness and helpfulness of the staff

Very helpful staff at check in, during stay and upon leaving. Well run, lovely and clean and the pool was good for the kids too.

I met the Manager, Tony, at reception who helped me sign my vehicle in as i'd forgotten my glasses, what a super ambassador for the company he is, he alone would bring me back to Hemel again. All the staff were so professional with no request being to much. Abby was the dining room manager the first night i ate and again so professional and efficient. The same was with Debbie who greeted me at breakfast with a warm smile and advice. All three people mentioned were a delight to engage with but as i've said all the staff were exemplary especially with their patience and professionalism when presented with, in my opinion, difficult and unfair demands as some clients can be. I was pleased with the amount of parking available with plenty of choice, my two day stay from Devon was for a local family funeral the hotel and staff made a very pleasant part of a sad occasion. Alan Rowe MBE

Great hotel to stay with children, some extra touches that make the stay easier and more fun for families. The pool area is in need of maintenance but it did not spoil our visit. Drinks service could be a bit better. Would recommend and would come back.

Booked room with a baby and end up with sofa bed and uncomfortable sofa bed mattress. Room is average. I had to pay £14 for car park for 2 nights !!!! RIP off .

This is a nice, clean and well kept hotel with great access and location. The staff are friendly and helpful and it has lots of amenities. Our family room was huge and everything worked well. The only downside for me was that breakfast was a shambles and very disorganised. No cutlery on tables, coffee machines not working etc. We could have just turned up at the peak moment and others may have had no issues at all. As I say, brilliant hotel otherwise.

Really happy with our stay. Very family friendly. Good to have the pool and great location for us

Good location, easy check in, great food, good facilities. What I didn’t like was kids running down the hallways and corridors, as I was hoping for early night but it was not quiet. It all stopped ~22.30 so not that bad, but there was a lot of excitement going on. Also the car park fee is not included in your stay and you need to pay separately. But overall good experience and I’ll be happy to stay there again.

Excellent hotel all round. Friendly helpful staff, great amenities on offer at the hotel and excellent comfortable rooms. I use this hotel for work occasionally so when I knew I was bringing the family down to Hemel it was the first place I looked at. Doesn't disappoint. Will be staying here again