Best Western Frodsham Forest Hills Hotel

Really good stay for the family, great value and location with superb breakfast. Would stay again.

Hotel was clean. Front desk, restaurant and leisure club staff were all pleasant. Room was spacious. Beds comfy. Huge TV. Was offered late check out which was nice. Pool, hot tub, sauna and steam room were all more than adequate. Location was good we went to Delamere Forrest and Eastham promenade. There are fresh water fountains and lemon water that guests can help themselves to which I thought was a nice touch. The view from the restaurant is pretty cool too. Good value for money. Unfortunately the family next door to our room were quite noisy but wasn't the hotels fault and didn't stop us getting a good sleep in the comfy beds. Only real issue was getting my car in/out of the carpark as there are some big pot holes at the entrance that you can't avoid. But it's to be expected coming in off the country roads. Still this hotel and the staff deserve 5 stars. Myself and my family all enjoyed our stay and found ourselves debating whether this hotel should be upgraded to a 4 star property. I'd stay here again.

Nice hotel overlooking the river. Rather 1980's vib to the hotel but well maintained and clean. Nice pool facilities, again rather dated in design, but very serviceable. Very popular with parents and children. If you want to swim lengths probably book an early slot in the morning. Note you need to book a slot at the leisure facilities reception - I assume this is to avoid overcrowding. Also the lockers don't have locks but can be secured with a padlock if you bring one. Food in the restaurant was also good.

Best hotel for staying. I prefer for families, couples x

Excellent !The stuffs are like family, warm friendly.

We booked for two nights to attend a 70th party with near by family. On arrival th3 recetionist was cheerful and helpful. We ate in the hotel restaurant that night, the meal was good and the sea bass was cooked to perfection. We would love to stay again.

Dated hotel but family room large and very clean. Bedding and towels nice and fresh. Good value for the price. Staff not overly friendly

Fantastic hotel for a little weekend get away. Arrived and the reception staff where extremely helpful and happy to help. Room was a good size for a family of 4. Leisure staff where very friendly and also happy to help, pools where brilliant and not too busy. Food was really good, special thank you to Adam who was very welcoming but also reassuring as I have a special dietary request being Gluten free, Adam really went out his way to ensure everything was safe, thank you! Lots of walks and sights around Frodsham, enjoyed it!

The staff (in general) was very friendly, except for one man that was not (it looked like he had not slept very well, and was not keen on helping us) . The main issue was the noise. We had a room in front (literally 2 meters, I am not exaggerating) where a wedding party was being celebrated. There was live music, and a lot of noise and voices. It was like been at the party ourselves. Neither us or our kids could sleep until very late at night (after 1:30 a.m., the wedding party noise starting around 7 p.m.). In addition, the door was open most of the time (until I requested twice that it should be closed it), and kids and people from the party were running in the corridor yelling and laughing. We requested another room, but we were told it was fully booked. While I can understand that the hotel could be fully booked, why did they allow that room to be booked in first place, knowing that a wedding party was going to take place and that my family was arriving at night and with kids. This is unacceptable and not a good customer service. Besides that, the food was OK and again, the staff at the restaurant were very friendly. The pool area was dated and needs a revamp, but it was OK for a one night stay.

Great 1 night stay for 2 adults and 2 children. The hotel is a little bit out of the way to get to however you won't be disappointed. Excellent spacious family room and great leisure facilities with free access for guests. Next time we are visiting the area we will definitely book again