Novotel Cambridge North

Booked online requested a cot for 2 year old, which was not ready in the hotelroom, but easily organised after we seen the room. Access card needed for the pool, clear explanation how and what regarding the pool, although towels was an issue. No clean towels ready at the pool. No staff stationed down there, when ringing internal to reception, the staff member picking of the phone did not understand what I meant with “There’s no towels outside the pool changing area”!. It took three times explaining before he said he understood, not seen anyone in several minutes, gave up, when we were done swimming it was re stocked. Decided to have dinner at the hotel, this took again three times to confirm our order, with the result we got 1 of our 2 main children meals and it seemed to take quite a while before we received our meals. With nothing too extravagant ordered from the menu, it was still just under £100. The receipt confirmed a 10% additional charge for staff (on top of their wage), which I personally would have wanted to decide myself and with the experience that evening I maybe would have not added any % at all. In the morning used the hair dryer, after an early swim. Not alert enough I moved my head while drying (like you do) and my hair got caught in the back bit it the dryer. It pulled quit a bit off, resulted in pain and headache. I took a picture and mentioned this with the check out . Staff member could only say: “Oh, that’s not nice!” Back cover missing? Needs checking!

As my kids likes to look at trains, suggest family room can also be on higher floor so kids are able to look at train station and trains passing by

Had a lovely stay for mine and the babies birthday. We spent 2 nights here. Location was perfect. Thankyou

We had a fabulous stay. The pool is lovely and really family friendly. So clean! We didn't eat breakfast but used the cafe on site for coffee which was amazing.

The sofa bed for our children was very uncomfortable and the duvet set for them was very small and thin.

We always have a great time at The Novotel. The staff are exceptionally attentive and very friendly and the facilities are modern and very family friendly. The breakfast is great too. The only downside is that the pool gets incredibly busy.

Our rom had an old banana and kids drink left in room. Cleanliness was not up to standard. Food was very good though.

The hotel is modern, clean and comfortable with nice communal areas for drinks and food, plus a pool and fitness centre. The service at breakfast and evening meal times during our stay wasn’t what it should be as staff struggled with guest numbers. The hotel itself is quite isolated but there’s regular busses and trains into Cambridge Centre right outside the door, plus theres a coop opposite for supplies. The return train was £5.25 for 3 adults and child under 5. Car parking is an additional cost but was just £12 ish for the entire bank holiday weekend. The hotel room was great and well equipped with very good shower, safe and a fridge. Staff were always polite and helpful.

I stayed here with my family and we had two rooms, each for 3 people. We got placed on the first floor near the access to the pool which was great. Sadly our experience was mixed, partly because one room was beautifully clean whilst the other wasn't - the unclean one; the carpet had crumbs all over it, the bathroom was dirty with toothpaste in the sinks, and the glasses had lipstick on them. The work surface was also unclean. As we had booked 2 family rooms, I was expecting that the children's beds would have been made up, but that wasn't the case. Housekeeping came, and it was resolved quickly. The hotel is beautifully modern and well equipped, and the pool/gym are excellent. There are towels provided and the pool is great for children, especially as it is only 1.2m deep. The jacuzzi doesn't work, and the sauna was only 60 degrees heat, so just warm and not hot. The reception is a lovely open space and a great place to meet. The reception staff were very helpful. We made the mistake of getting on the train to Cambridge, which is over a mile to the centre of Cambridge... a tip for anyone else staying here, just book an Uber if you have children or elderly relatives with you who may struggle to walk so far. Overall, I'd rate the hotel as very good; with some minor tweaks and attention to detail, it could easily be excellent.

I am a big fan of this hotel and have been twice now and have already book another stay. It is great for young families. The only downside is the fact the pool does get incredibly busy very quickly. A booking system might be better on the days the hotel is busy. I did encounter some issues during my stay but the team worked to rectify this and were incredibly polite and understanding.