Atam Suites & Apart

I and my fiance stayed at Atam Suites for 2 days. In spite of simplicity of the house we really enjoyed hospitality of the apartment owner and his staff. Our suite (2 rooms, kitchen and bathroom) was comfortable and clean. It is located very close to all attractions in Sultanahmet area including the Blue Mosque, Hagia Sofia and plenty of restaurants. You can also arrange airport shuttle for 5 euro per person in the next building and bus arrives right to the entrance to Atam Suites. Certainly, this place is not 5 star hotel and not even close but if you look a budget place for family i recommend it!

Let me start with clarifying one thing I didn't see in the reviews that I at least read. This hotel has two places - across the street from each other. The place in the picture (wooden exterior) is one but there is another place. When we arrived, we were told that we were staying in the other place. That was the start. Then we got a basement room. The guy at the desk said it was mentioned in the listing but it was clearly not. After having traveled half the night with a tired 5 year old and pregnant wife, I was ready to contest the hotels.com non-refundable policy. However, my family was tired and it was too short notice to figure out an alternate situation, so we decided to make do for the night. That was the beginning of the trip ... We then proceeded to clarify that the listing had included breakfast, but they said that it was not included. We pushed back and they said we could have the breakfast included in our stay. I think there's a bug in the hotels.com system or some disconnect where under the description it says Breakfast for X people included, but the hotel's system didn't reflect it. Take a screenshot when booking. To be fair, the staff did make up for the inauspicious start with good service and they were helpful. The room was comfortable & location was great. In the end, we came away with a positive experience overall. We spent most our time out of the hotel, so the basement room wasn't ideal but ok in the end.