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Hotel Derby

3 star hotel
Kids stay free
9.4/10 Exceptional
(256 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

Along with a restaurant, this smoke-free hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Other amenities include a library, free newspapers, and tour/ticket assistance.

Nearby attractions

Hotel Derby is located in Zermatt City Centre, a neighborhood in Zermatt, and is in a shopping district and near a train station. Zermatt–Sunnegga Funicular and Mountaineers Cemetery are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn. Be sure not to miss outdoor adventures like mountain biking, cave exploring, and hiking/biking trails, or hop on a bike rental nearby and take a self-guided tour around Zermatt.

Popular amenities

Family friendly

Laundry facilities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 restaurant
Buffet breakfast available for a fee daily 7:00 am–10:00 am: chf 18.00 for adults and chf 10.00 for children
Room service available

Guest services

Daily housekeeping
Dry cleaning service
Front desk (limited hours)
Laundry facilities
Luggage storage
Multilingual staff
Ski storage
Tour/ticket assistance

Accessibility

Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Well-lit path to entrance

Things to do

Helicopter/airplane tours
Shopping

Outdoor

Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Library

More

Smoke-free property

Nearest Airports

Airplane
Milano Malpensa Airport
87 km from this hotel
Turin Airport
92 km from this hotel
map

Reviews that mention...

Family Reviews

for Hotel Derby
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

3 reviews

Review data

5 star reviews

0%

4 star reviews

33%

3 star reviews

33%

2 star reviews

33%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hotel Derby

Latest reviews (3)

C

Cheuk Yeung

30 Sept 2023 - 1 Oct 2023
reviewed on expedia

4 out of 5 stars

We had a very pleasant stay in the family room. It is spacious, clean and cozy. The check-in process was fast and convenient.
N

Nate

17 Jul 2022 - 19 Jul 2022
reviewed on travelocity

3 out of 5 stars

Our room was as advertised, a three-bedroom place. At that point in our trip, the kids were so happy to have their own space. However, this was not "on property" of the cute Hotel Derby-it seemed more like a forlorn air bnb that got very little attention. It was clean enough, but the facilities were very outdated. The assumption was that this was a place for drunken college kids that wanted a cheap room. The price was probably directly related to the condition of the place and it did the trick. It simply was not special and we had no connection to the Hotel Derby. It took a very long time to check in, we felt like the leftovers. but it was mostly clean.
A

17 Aug 2023 - 18 Aug 2023
reviewed on hcom

2 out of 5 stars

This one is a conundrum. If you look at the pictures on hotels.com and you see the price, and it says “Mountain View” with a little icon of a mountain, and it shows in their photos what a picture of the mountain looks like, you have a pretty good hunch you’ll end up with a room that resembles the photos and will give you a peek at the Matterhorn, since that is THE mountain in the area. When you arrive to what feels like a 70’s era ski lodge room, you and look out the window to an alley and you can see into the Pategonia store across the alley, you feel like you’ve been had. A return to the front desk revealed no other rooms like the one we had were available, but they did have two completely renovated and contemporary rooms that unfortunately included bunk beds that my kids have long-since grown out of. Breakfast was good. The staff was friendly. The “Bellevue” room was a JOKE. Belle meaning “beautiful” vue meaning “view”. Put that together and what do you get?? A clean room where they put lipstick on a pig. They made up the sofa for my girls and as soon as my daughter sat in it, the pillow end (where the couch seat is) collapsed and she fell to the floor. This revealed they had not assembled the bed properly. The shower head came alive. Turn on the water and it could not be contained in any one position. It was like a cobra tossing too and fro. The decor was easily 40 years old. Brown shag carpeting too. A complete miss for a room that cost $433 USD. 9.2 Superb?
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