BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

Was I’ve been checking in we were told that children are not allowed to access the pool outside of the hours of 10 AM to 12 PM. I have a four-year-old daughter and everyone is on the mountain skiing and snowboarding. All day, we come back to the hotel we’re not allowed to take our daughter to the pool. When we asked why it simply just because that’s the rule. There was almost no one ever using the pool I thought this was ridiculous, parents are paying the bill every Hotel should do what they can to, make the life of parents on vacation easier. It’s in your best interest literally. Issue was dining at their restaurant. The food was OK but the prices are astronomical and the service was terrible. We waited over an hour to receive our food and my mother-in-law was fed about one hour before everyone else at our table. We were never given a reason as to why, value for money was horrible. Lastly, was upon our check out. Our train was leaving at 5:15 in the morning to go to Zürich. The streets were completely covered in snow, and it was dumping snow. Not only could they not provide us with a transfer to the train station, but they also couldn’t get us a taxi so we had to walk all of our luggage in the snow with a sleepy four-year-old child to the train station.this is what they consider luxury service. Not to be a snob because I’ve stayed in hostels when I had no money but I’ve also stayed at some very luxurious hotels around the world and this is not luxury service.

Overall the stays were ok. The hotel is pretty new and the breakfast is good. Just to note the spa is unisex and you may bump into some naked guests. The shower area for family room is see through and the sofa bed is springy.

We are family with 2 parents and 2 girls aged 4 and 5 from Australia. It was just a memorable stay in Swiss Alps. Everything about this hotel was excellent. The location, level of comfort, friendliness of staff, food and amenities are just next level. Also everyone is quite fluent in English. Special thank goes to the gentleman who helped us with baggage to room as well as wonderful girls at the restaurant.