Relais & Châteaux Heritage Madrid

The staff was so exceptional and the accommodations were perfect. We would stay here again. We loved the family room setup.

Booked my wife and daughter in a junior suite for a 3 night long weekend. They raved about the room, the whole hotel and especially the service from the moment they arrived and were treated to a welcome drink and a tour of the hotel. Staff were so friendly and efficient and made them both feel very welcome. Breakfast in both the restaurant and via room service was delicious every morning. They loved drinks on the hotel terrace where the staff were exceptional in looking after them. A tiny gripe from me that I contacted the hotel a couple of days before their stay asking for some help and advice booking restaurants and despite acknowledging the request no one ever got back to me. That small slip didn’t though diminish how much my wife and daughter enjoyed their weekend break My wife is keen that she and I now stay at the hotel later this year and she cannot wait to go back. They both had a fantastic weekend and thoroughly recommend the hotel for its superb service and comfort.