Gran Hotel Havana

I lost my credit card 2nd day of vacation It fell out of my pocket when I was grabbing for my phone The hotel staff found it (it fell out near lobby) They called me right away and returned it to my room It’s a classy place will recommend to friend family

The Hotel is located in the city center. We loved that this place is so close to restaurants, shopping center, and sightseeing places. We would walk all the way to Gothic quarters (20 minutes) Sagrada de Familia (30 minutes) & Gaudi’s houses (20 minutes). We truly enjoyed the proximity of this hotel. The holiday season made is pleasant to walk because of the cool weather & the lights that entertains you. The cleanliness is 5! Everyday, the staff cleans the room & changes your linens except if you put the “do not disturb” tag outside your door. The bathroom is big & have two toilet seats. One for regular & 1 for bidet. We stayed in 2nd floor for a family of 3! The STAFF is GREAT & super HELPFUL! They arrange our taxis transportation, our restaurant reservations & sooo pleasant & polite. We would like to commend ALL THE FRONT DESK STAFF. Both days & nightshifts. We could not thank them enough! Whoever worked on December 22-30th please special mention them. I remembered 2 names but it would be unfair if I’ll miss the others! I will definitely come back and stay in this place!

3* room (at best) in a 4* hotel This was supposed to be a treat for me and my teenage children, but instead it was a let down. I booked a comfort room with three beds and expected walk into it and say “how marvellous!”. Instead, we were all dismayed. The lobby promises so much, but our room on the 4th floor was poor: Sparse, characterless room. No artwork, no menu, no information or welcome material of any sort. We didn’t find the minibar until the second day. (Told to download QR code for more info.) Complimentary tea offering – there are community centres in Rotherham who would baulk at presenting this to visitors. Dodgy looking kettle, a few teabags on a tray and some water bottles all sat on a horrible small table. Barely any natural light. (You can’t go out on to the balcony because the window only opens 10cm for health and safety reasons.) Low-res, low-quality TV. My son’s bed was a glorified truckle bed with dusty wheels just behind the pillow (no headboard) which is not what I expected. I don’t think the photos provided on Expedia make this clear. The bathroom door was made of glass with no closing mechanism. Odd array of comp products. There are many more negatives, but there were some positives I should acknowledge! It's clean, breakfast was very good, comfortable mattresses, more than pleasant roof top bar, Gabi and Jose at reception were helpful. Still, not worth the money. I feel at least €500 out of pocket. Wish I'd booked somewhere else instead.

Very convenient location as a base for exploring the city. Reasonably priced. Excellent room setup for a small family. Staff was extremely friendly, and helpful.

The hotel is very nice. We had a junior suite which was super spacious with 2 bathrooms! Decor could use updating but who cares? We spent all our day out of the room. The master bathroom was very large and spacious but the shower was EXTREMELY small. Very poor design of the nice spacious bathroom. We did not stay for breakfast. We took a look and it was very limited. The area is very quiet which in hindsight we wouldn’t choose again. It is walking distance to Passeig de Gracia where all the stores and many sites are. But the real action is close to Placa de Catalunya and Las Ramblas. I would stay closer there next time for more people and action. Overall the hotel is very nice. Staff very polite and helpful

4th year staying there for Christmas while visiting family and friends. Great place, location and staff. Would definitely repeat.

We had booked a family suite with 2BR, 1.5 bath. We were really pleasantly surprised at how spacious, clean and updated it was. It definitely made the week away from home really comfortable. Even though it is small, having access to a pool during the summer heat was a huge bonus. The hotel is in a walkable area & really centrally situated. There were always taxis waiting right outside too. All in all I'd definitely recommend!