Atremaru Jungle Retreat

Pros: It’s a beautiful property, the room, porch, and view we’re lovely. Cons and things to note-The beach is hard to get to, and is not swimmable, the pool is 6 feet deep end to end with only a metal ladder for access - definitely not kid or elderly friendly. The food was good but inconsistent - the same dish was ordered by two people at our table and the proportions were drastically different. The service is seriously lacking. It started at check-in. I had originally booked three nights in a chalet, when we decided to stay a fourth night there was only one room available on this site so I booked it. Upon arrival I was told that I would be charged for the upgrade to a chalet for the 4th night. I hadn’t even asked yet! Really guys? The price difference was negligible And wasn’t the issue, but more about guest experience - Welcome, we’re charging you extra for something you haven’t even asked for. The next thing I was told is that there was no bartender working that day, so beer was the only possible choice. We had just traveled five hours from El Nido to get there, this was certainly not the greeting or level of service (especially in the restaurant) we were expecting from a four-star hotel.

If you're a nature-lover, this is the place for you. It's beautifully designed, clean, and the staff are very friendly and helpful. The restaurant is quite good and the pool is nice too. Our family loved being able to explore the jungle, beach, and hidden gems around the property. It's a great place to unplug and unwind!

For an eco resort, the Atremaru is a grand, solidly built resort on a magnificent steep site overlooking the bay and forest. Surprising, then, to find ourselves amid construction noise and busyness upon arrival. Perhaps they were not expecting actual guests as there was some confusion as to who to speak to about what. In the evening the workers began videoke, which they graciously allowed our group to join. In some ways the resort was not best suited to small children as the pool is 6ft deep and chilly, and the lodging floors made of stone. Yet the chef cooks very well and produced superb chicken nuggets to keep them happy at dinner. The real treat here was waking amid the forest, exotic birdsong and island views.

Great staff, location and overall amenities. Management could work a little on menu variety, but otherwise, my family and I had an amazing stay with our 2 year old.