Distinction Luxmore Hotel

I did not realize that the property at a time before which you had to check-in (9 pm). I have travelled around the world and never been to property that has a time after which you cannot check-in. Due to unforeseen circumstances I reached this property at 12:30 am. When I reached the property, I rang the reception bell as their was no one at the reception area. Next thing I hear is a man yelling at me screaming F*ck You and then a women comes stopping into the reception area and starts yelling at me that I was so rude for showing up at 12:30 am. This yelling continued for 10 mins while I told the women multiple times that I did not know about the check-in time being before 9 pm. Also, I told her multiple times that I was sorry to wake her and her husband up as I had no idea they stayed above the reception area and yet she continued to yell at me repeating many time to read the "damn" contract. If not for my young sleeping kids, I would have left but I needed a place to stay and so apologized for a room. I have never ever gotten yelled at for paying $200 USD for a room and then being yelled and cursed at. If you run/own a hotel, motel, B&B, VRBO or AirBNB you should expect that there will be times when your paying customer will be late due to unforeseen circumstances and that you might want to be empathic to customer that shows up tired with sleeping kids and wife at 12:30 am. Nonetheless, i will never stay at this motel or this chain ever again

Helpful staff and excellent room configurations for a family.