Novotel Rotorua Lakeside

The pool was nice but a bit cold. The spa pools were better but too many people to be comfortable. A games room for children like st Rydges Hotel would be good.

I liked the privacy. Staff were not very helpful to assist us with our baggage upto to our room especially after taking a 3hour drive to reach Rotorua from Auckland . I had to load all our luggage with my wife and kid in the cold

Our room had a beautiful view of the lake. My kids loved being able to make fresh juice and smoothies for breakfast. The mineral pools were an added bonus. The rooms were clean and the staff was friendly.

Hotel is in need of a bit of refresh but overall clean and comfortable. Staff were very friendly and accomodating. We had our toddler with us and had some safety concerns. The shower mixer was loose and when we turn it on, it fell on to my toddler’s hand and cut his finger. It was only a small minor cut so we shrugged it off. The most concerning part was the windows in the room- there were two parts that were screwed on to joinery to prevent the windows from opening. One of them had a screw missing and my toddler managed to shimmy it off. Luckily the part at the top was still secure. The screws were very short and it really needs to be longer for strength. Reported to reception who got it fixed straight away. We read last year about a boy fell from a hotel floor as the glass panel was missing from a balcony so needless to say we did get a fright when our toddler easily detached a window safety device.

The rooms were too hot with a baby. Sofa bed had no sheets etc, and no plug for the bath.

Horrible and bad service, we booked for 1 night online-paid and booked 1 extra night when we check-in, swiped our money card and payment approved. When we want to checkout the staff wanted to charge us again for 1 extra night and he said the money was cancelled but we show him the online banking statement stated that the money already approved and not cancelled. We just wasting our time there in front desk for few minutes just for him to print out all the receipts and keep telling us that no payment have been made. And at the end finally he said he find the payment but still don't know where the payment go to? What kind of service is this? We booked for 4 people, 2 adults and 2 kids and all we got in the room only 2 towels so we asked for 2 extra towels but never get it until checkout. The sink taps falling apart and the toilet flush constantly making noises eventho we didn't use the toilet. Very bad experience. Our cousin family too had the same experience they have to wait for hours to check-in. NO more for NO votel.

Everything was amazing. If you have kids, amazing playground out the front door. Would’ve been perfect if rooms and pool were just clean. It’s an older facility but can still be clean. But great otherwise.

Staff were unwelcoming at check-in, did not outline hotel info nor advise any facility issues during our stay. We went to our room but noticed the 4-person room was set up only for 2 people (towels/cups) so we had to call reception to get more. We then noticed the hot-water jug was filled up with brown gunk - so we had to call again (5x no answer, so called the restaurant instead) for replacement. We couldn't locate hotel information in the room/website so we called reception to ask about the pool, we were informed that the private spas were all booked during our spa (weren't advised to book prior) but the heated family friendly pool was open and that towels were down there. My family and I all went down in our swimwear expecting this, we arrived to the pool foyer filled with other guests waiting on towels and they said they'd already asked for towels themselves. We went in the pool however it was quite cool, and surrounded by 'out of order' spas that had brown water in them and cones/tape - we got out shortly after and returned to the pool foyer however still no towels had arrived and there was no phone to contact reception. We stopped a man who was monitoring the pool chlorine and questioned the towel situation, he said he didn't even work there but he'd look into it. My daughter went to reception dripping wet in her togs to get us towels but was told she'd have to wait as they're still getting them sorted. The pool testing man returned with towels for us soon after. We lit

Loved it but next time will try the bar menu 😉 and stay longer and bring the kids

Excellent location at a good price, kids friendly and lovely and helpful staff. Positive critics: Faster check-in please, and the room needs some maintenance ROOM 108 (a few power sockets were not working and some burn marks in the carpet) Many thanks for helping with the birthday preps and lending us a HDMI cable (that we forgot to bring) Definitely see you guys again!