Conrad Tulum Riviera Maya

Overall the Conrad was a great stay for our family. Pros: they have a great private beach and plenty of pool space. The service was generally fantastic and would probably influence our decision to return. Cons: One of the people in our party arrived with a broken foot and yet the room we were put in was very far despite the hotel being pretty empty. That was a bit frustrating. Beach- There were no rental options to snorkel or paddle (you have to purchase your own equipment at a store). Rental was advertised as an option so this was disappointing. Food: The cuisine options were pretty good for adults but the menus tended to be overly complex (adding as many ingredients as possible). Our kids are very adventurous eaters but even they often chose from the kids menu. Asian restaurant was our favorite.

Meticulously maintained, aesthetically gorgeous, and the best staff ever- the anticipated needs and wants and we were so impressed. Would highly recommend to families or couples

Unfortunately, our experience at Conrad Tulum Riviera Maya was deeply disappointing on multiple fronts. The inconsistency in charges quoted by different staff members left me feeling frustrated and taken advantage of. Moreover, the general unhappiness of the staff was palpable throughout my stay. The discomfort extended to the accommodations themselves, with uncomfortably subpar beds that made it difficult to get a good night's sleep. Despite claiming to be family-friendly, the lack of life vests for children added unnecessary stress and safety concerns to our stay. To add to the frustration, dinner reservations were missed every single night, to the point where it became comical. Additionally, the sensors at every single bathroom didn't work, forcing us to use bottled water to wash our hands, which was both inconvenient and unsanitary. Furthermore, the room was very noisy, with wind blowers in the morning and older children in nearby rooms causing disturbances at night. Had we not brought our toddlers’ white noise machine, it would have been impossible to sleep past these disruptions. Overall, this experience was a complete letdown and a missed opportunity for Conrad Tulum Riviera Maya to provide quality service. I certainly will not be repeating this experience, nor would I wish it upon anyone else.

The property was pristine. But my first night there I had an allergic reaction. My face was swollen due to my room not being deep cleaned. It was to the point where the hotel manager had to call the doctor on call and I was given a perscription for an antihistamine to contain my face swelling. To make things worse. We ate at one of the outdoor resturants and at the bottom of my ketchup there was a piece of hair. The resturant manager had to be called to assist. Other, than that the staff was friendly and the hotel was beautiful. We were unable to use the pool outside our room as it had a small frog in it, my kids had a pet the whole time there.

Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!

I’ve been to Mexico many times but this was by far the most beautiful resort I’ve been to. My family and myself were impressed with the rooms and amenities, staff and attentiveness and food options. This is a newer resort so it wasn’t packed but for the price and what’s offered it definitely deserves to be. I can’t wait to come back and I will be staying here

We had an incredible stay at the Conrad. It’s a new hotel and the staff are very friendly and attentive. The pools are great and the restaurants give you variety to choose from. Breakfast buffet at Arbolea is one of the best I’ve ever had. The Kids Club with Ruth, Sam, Fernanda and samara was incredible for our little kids. They asked to go back all the time and had so much fun. They’ll even take them to the pool. The pool staff and manager Sal gave our kids toys and ensured we had everything we needed. The rooms are very nice, beds comfortable and patios with plunge pools and gorgeous views. No issues. We’d stay here again.

Beyond exceptional property and service! Great food at the restaurants on the resorts, highly recommended for families and couples.

It was my 58th birthday myself my children in laws son-in-laws grand babies we had a wonderful time from the beginning to the end I have no complaints this was the best birthday ever and the Conrad hotel help make it happen . The place was beautiful the room so were beautiful the staff was excellent everybody greeted you with a smile this is my first time out the country and when I came home I started planning to return to the Conrad the breakfast was excellent the bar was excellent the restaurants were excellent!!!!

My family and I stayed there for a few days and it was great. The staff was super helpful and friendly. The hotel was amazing!