Villas HM Palapas del Mar

Great spot to relax and unwind with family or friends. Staff is friendly. We had the all inclusive option and the food was way better than expected. I Will definitely try to go back. Exactly what I wanted.

This is a lovely hotel and perfect for families! The hotel is close to the beach and has two pools. Our teenagers particularly enjoyed the little dipping pools and hammocks and I would definitely recommend the rooms that have those pools, especially if you’re there when it’s hot (we visited in May and it was boiling). The staff could not be more helpful. The beach is pretty and it’s lovely to wander down to watch the sunsets every night. The hotel is about a ten minute walk from the main town, so it’s easy to walk in for dinner etc. The breakfasts are very good, including fresh fruit etc. The only drawback is the noise of a generator close by, which can be heard all day and throughout the evening. The generator belongs to a small shop which is close to the hotel, so I don’t suppose the hotel can do anything about this.

We had an amazing stay at Villas HM Palapas del Mar. We traveld with 2 families and got upgraded so we could stay in 1 villa, this included a pool on the ground floor. The villa and rooms are very nice and spacious. Cleaning was done evey day. The food and drinks are great and the service (also on the beach, which is a 1 minute walk) is amazing. On arrival we opted for all inclusive, a good choice if you spend most your daytime near the hotel and like a drink every now and then. Only point of improvement in our room was the showerhead/hand shower. We stayed for 5 nights during our 15 day trip in yucatan. This we experienced as a good amount of time before leaving home.

Over all the staff was wonderful. The food was just ok. The grounds were very clean, not over crowded like bigger resorts. The beach area is perfect for kids or just sun bathing. I would go again. Don’t pay up for the personal pool.

This was our 2nd stay here and never disappointed. Attentive service, yummy breakfast, clean, great location. Get the junior suite with its own pool.

Amazing staff clean and the pillows weee amazing slept like a baby

Overall the property is fine. There are a few things they need to work on. Welcoming, housekeeping and umbrellas and furniture at the beach. Our welcoming was confusing, since the person at the front desk advised me that the pools were not available do to a shortage of water. He asked; do you want to check in or would you like find another hotel? It was 9:30 pm is he kidding? With 2 children at this time? I said, I’ll check in and I’ll see the property tomorrow and decide. Maybe he was warning me of something else. But then housekeeping was next in line, first day no service., ok. We forgot to put the sign out. The next five days the did the beds, the bathroom and took the garbage out but didn’t change sheets or towels. At this point my wife was so upset that had to go and talk to a manager. It didn’t change much, we got a few apologies. At check in I asked if they were offering amenities or upgrade do to not having the hotel working properly, I got a cold “NO” When I was checking out the manager we complained with was there but he didn’t follow up or offer any complimentary meals or amenities. However if I have to remark that the crew from the restaurants and the servers from the beach made our bad moments disappear for the day. I want to thank Carlos and Vicente and Raul and especially all the girls from the restaurant that made our meals and our stay special.

We loved this hotel and loved Isla Holbox! Only booked one night here last minute for our honeymoon and we wish we had more time here. The staff were all lovely, hotel room was gorgeous, clean, bed very comfortable and breakfast was tasty too and the roof bar was great. The hotel is so cool, very boho like most of Holbox, loads of places to chill out, nice greenery and great loungers on the beach - the beach is out of this world! The sand is like powder its so fine and the sea so clear and nicely warm. 100% returning for a longer stay & bringing more family with us as its too good a place not to share!

Great stay at Villas Palapas, very kind and helpful staffs from front to restaurant, beautiful beach front, loved laid back modern design of the hotel, all inclusive daily menu and drinks were superb - kids loved them as well - we will def be back!