Suites Malecon Cancun

This property offers a family experience with 1-2-3 apartments

The facility and its cleanliness was amazing. Thier only one weak point is too large facility to move round with a few checked-in luggage or kids. But all member of our team realy like this hotel. The water pressure and temperature also satisfied us.

The property was very clean, quiet, and safe. Too safe. No one was allowed in without checking in at the front gate. No one, not even family or friends were allowed in the hotel. No visitors allowed, not even in the lobby, No room service, no bellhop, no restaurants and no bar in the hotel. Not enough shade for those sunny and hot days by the pool. No tables and chairs for eating and drinking at poolside. You had to leave a $100 cash deposit for any damage done to the room. Nice hotel with a great view and good location but I wouldn't be back. One big concern, when checking out, our passports were missing from our room. They ended up being at the front desk. I was so relived that we found that I didn't even ask how they got there but, we swear we had them with us in the room. If we had left them behind at check-in why weren't they return to us immediately. Why would they be asking for a $100 deposit if they had our passports? This was very troubling.

I never checked in tried to cancel due to an emergency . I had death in my family and I biked an emergency flight out . I need a refund for this trip

My family stayed in this hotel for four nights. At the first night, I was locked in the bathroom for 1hour and 30 minutes without a proper explanation and apology. Stay away from it since you could find a better place for your money.