Villa Palmeras

Everything was awesome . One suggestion is to create a place for all adults. Some kids were making noise up to about 11 pm and first thing at 5 am .

The staff was responsive and accepted a late check-in, and we valued their English communication. However, the quiet location lacked good mobile internet signals. We had a long day because we flew from Mexico City to Cancun on Christmas Day. Upon our arrival at 10:30 PM, we discovered that the rooms did not match the description and there was no in-room internet. In addressing the issue, we requested a room change or upgrade as Expedia VIP members but were informed that all rooms were occupied. Instead, we were directed to the reception area for Wi-Fi, which was inconvenient at night. The hotel's restaurant was already closed, preventing us from ordering food or connecting with family on Christmas Day due to the lack of internet. Additionally, the poorly maintained and dirty swimming pool was another drawback. Despite these challenges, the overall experience was good overall.

This was a last minute pick for us. Leaving Cancun and just needed to sleep. It was very close to one we reserved but we couldn’t stay due to its condition. So we found Villa Palermo just down the street. We were very pleased. Beautiful quaint little hotel all decorated for Christmas. Pool looked nice, but we did not have the time to use it. Our room was a family room two beds. It was a very basic clean room. Nice big bathroom it did have AC and a fan in each room. The beds were not super comfortable but that is just my preference a little bit too squishy. They had a nice little breakfast that was included in the morning with scrambled eggs and toast and yogurt and fresh fruit, hot coffee, and juice. It was very nice. The staff there was also very nice and accommodating. We are very lucky that we found this place at the last minute and the price was very reasonable.

Villa Palmeras was recommended to my family and I to come stay at while in Cancun. I am very disappointed with the experience. The restaurant had limited food options so if you have food allergies or food restrictions DO NOT stay here. If you ask the staff to make/eliminate a certain ingredient out of a dish they look at you like your nuts or that it cannot be done. Also, they never had anything available that was listed on the menu. If I asked for fruit they said they had none because its only for the morning or they did not have strawberries for certain drinks on their menu. The staff was subpar. I felt like i was being nickeled and dimed here on multiple occasions. Also, if you ask for special accommodations or upgrades MAKE SURE YOU GET IT IN WRITING because the front desk will make you look like a liar. They will act like investigators until you call them out and show them receipts of the incident actually happening. Another one is if you pay ahead of time MAKE SURE YOU have proof because they will try to charge your credit card again. Happened to us and I had to show the proof of payment. Overall, the property is nice if your looking for something private only down fall you can't leave the property without some kind of transportation. The area around the property is very undeveloped so there's nothing around.

We booked this hotel on the basis it provided shuttle service from the airport. We contact them twice to condition this and on arrival we contacted them and they advised there was no service that night and to take a cab. Our cab ended up being 45. US and another guest paid 100.00 US as they were close to midnight. The rooms were nothing special . A family checked in late and their young daughter was playful at 2am,she and the neighbour hood dogs kept the noise level high and sleep quality low. The pool area was nice and the staff helpful. If I am back this way I will never stay here, book ata chain hotel with a shuttle service.

Close to the airport but off the beaten path. This hotel is perfect for that overnight stay. A great price friendly service. We got lost and they were very helpful in helping us locate them at 1:00am in the morning. We slept like babies. Thank you for an easy checkin and checkout.