Hotel Irma

The hotel is so close to the centre of town you can walk - along a gorgeous sea wall. Close to restaurants - all walkable. The best part of this hotel is the staff. They are amazing and you feel like family by the time you leave. We will absolutely return - many times!!

Irma is located beatiful, with magnificent view over the Zihuatanejo bay. The pool area is great too. The service are not good; check-in was a drag. The english language was a Challenge at reception. We prepaid for 5 people, only showed up 4, still they wanted us two pay xtra because the child was 13 and for them an adult. We wrote the age before we paid…. In the end, they understood, that we had already paid for 4 adult in advance… During the stay, the reception seemed indifferent when we got back to the hotel, often not even looking up, at times not there. Mandatory to wear pink armbands during the stay, hate it. Loooong waiting time at breakfast, which we paid for. Not enough service around the pool. We had, previous to our 6 days at Irma, spend 6 days in a hotel less than half the Price of Irma, also in Zihuatanejo, their service was easily twice as good ! So were their attention towards their guests ! Our opinion is, that Irma lives from their location, not their hotel skills.

They make feel you are very important. There services goes beyond. I will recommend to friends and family.

Hotel staff were friendly and attentive. However, the general manager was rude and unfriendly, as soon as we step in the reception area, she approached us to see why we were waiting so long. Well, Expedia did not send our reservation to the hotel. She did not honor our balcony room reservation and she yelled at my kids for running around us. At the pool area, she stood to observe guests several times. She also came many times to ask how we were doing to the point that she became annoying. Her greeting was not a pleasant one. The hotel has an excellent view, but as long as that person is in charge, I will not stay at this place. All other staff members were very friendly and helpful.