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The St. Regis Kuala Lumpur

5 star hotel
Kids stay free
Connecting rooms
9.2/10 Wonderful
(216 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

The St. Regis Kuala Lumpur provides a luxurious experience for families. While some have noted minor issues with bed comfort and breakfast service at busy times, the overwhelmingly positive feedback focuses on the spacious and comfortable rooms, excellent staff, and welcoming atmosphere. Families with young children appreciate the kindness shown by staff and the hotel's convenient location near a mall and botanical garden. Although there is a kids' club, it is a paid service.

Guest highlights

Spacious and comfortable rooms
Exceptionally kind and welcoming staff
Great location near a mall and botanical garden

About the hotel

This smoke-free hotel features 4 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.

Nearby attractions

The St. Regis Kuala Lumpur is located in Kuala Lumpur Sentral, a neighborhood in Kuala Lumpur, and is near a metro station. Mid Valley Megamall and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Don't miss out on a visit to Perdana Botanical Gardens. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Art supplies
Children's books
Children's dinnerware
Children's toys
Free area shuttle
Free cribs/infant beds
Highchair
Laundry facilities
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

2 bars/lounges and 1 poolside bar
24-hour room service
4 restaurants
Buffet breakfast available for a fee daily 6:30 am–11 am: myr 130 for adults and myr 65 for children

Spa

11 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height electrical outlets in bathroom
Roll-in shower (select rooms)
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

Designer stores
Fitness center
Full-service spa
Outdoor pool
Sauna
Steam room

Outdoor

Free pool cabanas
Pool sun loungers
Pool umbrellas

Conveniences

Ballroom
Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
Kuala Lumpur International Airport
44 km from this hotel
map

Reviews that mention...

Family Reviews

for The St. Regis Kuala Lumpur
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

20%

3 star reviews

20%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about The St. Regis Kuala Lumpur

Latest reviews (5)

E

Elaine

1 Jun 2024 - 2 Jun 2024
reviewed on hcom

4 out of 5 stars

Our family with two kids had a staycation here during a public holiday. To our surprise, husband and I agreed that the beds were not comfortable at all for such a luxurious and reputable hotel. Breakfast buffet choices were good but husband did get rice that was hard and “sand like”. Kids club costed us rm160 and one parent needed to be present. Even club med and hard rock is free and had minders to help the parents for a couple of hours. It was still clean, good and had short art activities for the kids. To our disappointment , dont think we will stay again unless we do not have a choice
R

Ridhwan

28 Jul 2023 - 29 Jul 2023
reviewed on expedia

5 out of 5 stars

The staff was accommodating and nice. Top tier service. Room was spacious and very comfy. Nearby mall and botanical garden. Our first time here and it was wonderful and amazing experience for us and the kids.
W

Wilfred

16 Mar 2023 - 19 Mar 2023
reviewed on expedia

3 out of 5 stars

The hotel is new, clean, with luxurious and spacious rooms which were perfect for our traveling party (family of 4 including 2 young children). The service could have been better as we ran out of bathroom amenities which were not replenished timely. The complementary water bottles in the room where plastic (not eco friendly) and the bottle caps. where very hard to open, to the point that I developed a slight abrasion from trying to open them. The staff are friendly and helpful and will go beyond to make sure your stay is as perfect as possible. The only caveat is during breakfast once it get's a little bit busy, the staff seems to. not be able to cope that well and the service level drops a little. Parking at the hotel is convenient as it is within the property, however in the 3 days we stayed at the hotel we were sent the wrong way to park twice as it changed how to drive into the carpark which was a touch inconvenient. Another opportunity could be to make it easier for someone staying a few days to have the car registered to avoid having to validate a parking ticket every day (adds another step/logistic task to one's day).
A

28 Jul 2023 - 30 Jul 2023
reviewed on hcom

5 out of 5 stars

Love the hotel. The room was so comfortable. Breakfast spread was great. Love the ambience. It’s classy. quite worried cos the kids were noisy, but we didn’t feel like we were judged for that. They went all out to make us feel welcome. The staff were so nice and welcoming. We had our 3 young children with us. The staff were so kind to the 3 noisy children (all 3 under 6yo).
A

13 Nov 2021 - 14 Nov 2021
reviewed on hcom

5 out of 5 stars

I book the room for my son and family to celebrate his 37th birthday in advance, The hotel send a email to enquirewhether we have any special request After they know that it’s a birthday celebration ,they propose a birthday cake and balloon arrangement in the room upon our arrival,but disappointed when we arrived ,Only when we call them ,then they came with a piece of cake but no balloon decoration.Too bad for the kids.
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