Tosei Hotel Cocone Ueno Okachimachi

I’ve stayed at this property many times and has been the only hotel I’d stay whenever I travel to Ueno. The only two negative things I’d like to mention on this visit is that the hotel staff refused to give me a spare key to enable me to leave it in the power sensor by the entrance. The hotel staff pointed to my wallet and said I could use one of the credit cards instead, and guess what, I had left it behind when I checked out the hotel. Luckily, my other family members were staying longer, they were able to retrieve it for me. One other thing was the ability to adjust the room temperature. It was between 50s to 60s during my visit. The air unit was locked in heat setting where no one was allowed to adjust. I felt I was in sauna, even with the air purifier turned on could not ease the situation. I have stayed at this property many times and had no such issue before. The hotel should consider letting the staying guests make their own choice of how comfortable they want to feel inside the room, just like how hot or cold they want the water to shower in.

Tosei Hotel in Okachimachi is idealy located among trains, shopping and food. They have complimentary amenities which include toothbrushes, razors, cotton swabs in case you forgot to pack. Things that can't be helped is only 2 elevators servicing 19 floors and expect longer waits during checkin/checkout times. Laundry room contains a microwave, ice machine and drink vendor. Laundry machines wash and dries your laundry all in one and includes detergent. Only bad part is it can handle only small loads up to 3kg otherwise you will expect damp clothes even if you buy extra drying time. I had booked for 2 adults and 2 children on expedia and this hotel was part of the search. What I found out from other reviews and confirming with the hotel front desk thru email is that I was going to get only 2 pillows for the 2 twin bed and 2 sets of towels for the bathroom. This is not the fault of the hotel because from their point of view I was paying for 2 adults and the children are staying free. I blame Expedia for not explaining that. If I didn't contact the hotel, I would have shown up and argued about the missing pillows and towels. I ended up buying pillows at daiso and brought my own towels. Overall hotel was great, cleanliness was good(not under the bed tho), room cleaning when asked or towels provided, staff was helpfull but not all staff could speak english fluently so bring a translator app and you're set. I would recommend this hotel and stay there again.