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HONG GANG
11 Aug 2024 - 13 Aug 2024
reviewed on hcom
4 out of 5 stars
It is friendly for family, price is high and service isn’t impressive.
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George
11 Jul 2024 - 18 Jul 2024
reviewed on hcom
3 out of 5 stars
Hotels.com displayed a 3 bedroom room with sofa bed. We had 2 adults and two children. I choose this room and put two adults. When I got to the hotel they said they switched the room for only two people
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Joy
3 Jul 2024 - 6 Jul 2024
reviewed on expedia
5 out of 5 stars
This is a great property! The family room is extremely spacious, something that you don’t find in Tokyo.
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Anna
24 Jun 2024 - 30 Jun 2024
reviewed on expedia
5 out of 5 stars
This hotel was awesome, was traveling to Japan for the first time with my family. The staff was friendly and sweet. The hotel is extremely close to Tram lines and lots of food spots to eat. There’s even a 7/11 right across the street. Definitely recommend to anyone looking for a hotel in the area.
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Yu
23 Apr 2024 - 27 Apr 2024
reviewed on expedia
1 out of 5 stars
It is a clean and safe place to stay. A pretty new building. The breakfast is good, including many options for traditional Japanese breakfast and typical American breakfast.
However, the staff at the breakfast dining area are very rude. The breakfast ends at 10 am and check-out is also at 10 am. In my last day at the hotel, after breakfast I went downstairs to check out around 9:50am. At that time, my child just finished his breakfast and was taking an online class quietly at the dining area. Since there were no other guests, I decided to let my child stay at the dining area to continue his online class, which would end at 10:10 am. After I finished checkout around 10:05 am and went to the dining area to pick up my child, he was already kicked out of the dining area by the staff, and the staff were still collecting dishes and bowls. My child was taking an online class quietly and did not bother anybody else. How can the hotel treat a child in this way?
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Andy
9 Apr 2024 - 10 Apr 2024
reviewed on expedia
4 out of 5 stars
Great location for local sights and food, not far to train/subway station for links to other parts of the city. Room was in good condition, it was a twin with an added bed for child making it a little small for suitcases and moving about but otherwise fine.
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Denniss
23 Mar 2024 - 25 Mar 2024
reviewed on hcom
5 out of 5 stars
The hotel is clean, the staff super friendly and helpful. English speaking establishment. The hotel is very close walking distance from ueno park the train stations,great for families on a budget
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peiyan
24 Mar 2024 - 25 Mar 2024
reviewed on hcom
5 out of 5 stars
All is good but room is too small, even no space to open the luggage. Not suitable if traveling with children.
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Jack
4 Jul 2023 - 6 Jul 2023
reviewed on expedia
5 out of 5 stars
I’d be honest- I was a little skeptical when booking this hotel because there were limited reviews and the photo weren’t really helpful…but I am so glad I took a chance because this hotel was fantastic!
We’re a family of 4 and booked the large room with 4 beds; among everything else, the staff made this stay exceptional.
Will definitely stay at this hotel again without hesitation.
Location was great (10 minute walk to Ueno Station), tons of food options, public transportation is 2 minutes away (Okachimachi Stn).
Thank you again.
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Carissa
10 Jun 2023 - 12 Jun 2023
reviewed on hcom
5 out of 5 stars
My family and I stayed here because we wanted to be in the Ueno neighborhood. We loved how close in proximity it was to a lot of attractions. The room was sufficient for the 3 of us and the water pressure in the shower room was amazing! We enjoyed the breakfast buffet as well with the beautiful city views.