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InterContinental Yokohama Grand, an IHG Hotel

4 1/2 star hotel
Kids stay free
9/10 Excellent
(1358 verified Hotels.com guest reviews)
See verified family reviews (9)

generated by AI based on family reviews

Overview

The InterContinental Yokohama Grand offers a convenient location near the train station and various attractions, making it a good base for exploring Yokohama. Families will appreciate the spacious rooms (by Japanese standards), although some guests have noted that the decor might be considered outdated. While the hotel boasts a beautiful lobby and excellent customer service, including a positive breakfast experience, it's important to note that the pool is not suitable for children and there are additional charges for adult usage.

Guest highlights

The kind and helpful staff who were welcoming to children.
The convenient location near the train station and local attractions.
Spacious rooms (by Japanese standards).

About the hotel

Along with 4 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is not available.

Nearby attractions

InterContinental Yokohama Grand, an IHG Hotel is located in Minatomirai, a neighborhood in Yokohama, and is near the airport and near a metro station. Red Brick Warehouse and Yokohama Hammerhead are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tokyo Bay and Elephant Nose Park. Yokohama Cosmo World and Yokohama Port Museum are also worth visiting. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's convenience to public transportation: Minatomirai Station is 6 minutes by foot and Bashamichi Station is 14 minutes.

Popular amenities

Family friendly

Babysitting (surcharge)
Indoor pool
Laundry facilities
Mini-fridge
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 bar
4 restaurants
Buffet breakfast available for a fee daily 6:30 am–10 am: jpy 3600 for adults and jpy 1800 for children
Room service available

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Massage/treatment rooms
Massages
Reflexology
Spa open select days
Spa tub

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
No housekeeping
Porter/bellhop
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Things to do

Fitness center
Full-service spa
Indoor pool
Sauna
Shopping
Spa tub
Steam room

Conveniences

Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property

Nearest Airports

Airplane
Tokyo International Airport
17 km from this hotel
Narita International Airport
76 km from this hotel
map

Reviews that mention...

Family Reviews

for InterContinental Yokohama Grand, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

9 reviews

Review data

5 star reviews

44%

4 star reviews

22%

3 star reviews

22%

2 star reviews

0%

1 star reviews

11%

We have selected a sample of reviews which reflect what families have said about InterContinental Yokohama Grand, an IHG Hotel

Latest reviews (9)

s

stephane

21 Aug 2024 - 23 Aug 2024
reviewed on hcom

5 out of 5 stars

great stay with the family, the room was very nice, the sports facilities too, and we greatly enjoyed the proximity to shopping and activities for my daughter such as the amusement park just next door. The only negative point is that we picked the hotel for the pool as my daughter is an avid swimmer but unfortunately kids are not allowed to use the pool which we didnt notice in the listing. Very unfortunate for a family stay.
K

Kaori

25 Feb 2024 - 29 Feb 2024
reviewed on hcom

4 out of 5 stars

Overall good stay for our small family of 3 with the location being extremely convenient to the train station. We did find the lobby and seating areas clean and beautiful, however, the room was a bit outdated with some of the carpeting falling apart and chips in the wall/door. Customer service provided was good for the most part, especially during breakfast. We would have appreciated a bit more explanation of the amenities available when checking in, given I am able to understand Japanese. We are likely to choose another hotel for our next trip given our experience, but if staying nearby minatomirai, it’s not a bad choice.
M

Midori

25 Dec 2023 - 26 Dec 2023
reviewed on expedia

5 out of 5 stars

The staff were all very kind to the children. It was clean and the amenities were not excessive, but sufficient for our needs.
C

Cary

24 Nov 2023 - 26 Nov 2023
reviewed on orbitz

3 out of 5 stars

We did not like the extra fees for the pool and that it wasn’t kid friendly.
L

Lisa

29 Jun 2023 - 4 Jul 2023
reviewed on orbitz

5 out of 5 stars

This hotel exceeded my expectations. Yokohama is a lovely city with a lot to do and see. It is very walkable. It's about 5 minutes walk to the train station that can take you to anywhere you want to go outside of Yokohama say to Tokyo. I would book this hotel again and have already recommended it to friends and family if they are visiting Japan. The service was amazing, the hotel room incredible for the price, and there are buses that leave every hour during the day to take you to either airport (NRT or HND) for a very cheap price. So many restaurants to choose from in the area, lots of shopping, peaceful gardens, great views, interesting history, museums, the largest chinatown in Japan is in Yokohama. I really can't say enough. It was perfect for me.
Y

Yoonchul

7 Jul 2023 - 8 Jul 2023
reviewed on orbitz

1 out of 5 stars

1. staff barely speaks english 2. tried to charge half of the room rate for one hour late check out. 3. freaking humid. blankets feel like they are drenched in water. 4. bathroom is designed for kids only. ceiling height not built for anyone over 6 feet. 5. overall, terrible experience.
D

Daniel

20 Mar 2023 - 23 Mar 2023
reviewed on hcom

5 out of 5 stars

Amazing hotel, stayed here before, room was fantastic, location is perfect. Only downside is the teppanyaki, it’s expensive and not value for money, I had better ones at a lower price, sadly even my vegetable was charred. But overall the hotel is fantastic. Will bring my family here again.
K

Katherine

Invalid Date - 5 Jan 2023
reviewed on orbitz

3 out of 5 stars

The entrance to the hotel is nice but the rooms are dated. The rooms are big for Japanese standards. We booked this hotel for the pool but were told that kids are not allowed. There’s also a charge if adults want to use the pool.
A

Amrita

26 Jul 2022 - 28 Jul 2022
reviewed on orbitz

4 out of 5 stars

All other things were fine but they should give complimentary breakfast to minor kid as the parents breakfast was included.
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