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stephane
21 Aug 2024 - 23 Aug 2024
reviewed on hcom
5 out of 5 stars
great stay with the family, the room was very nice, the sports facilities too, and we greatly enjoyed the proximity to shopping and activities for my daughter such as the amusement park just next door. The only negative point is that we picked the hotel for the pool as my daughter is an avid swimmer but unfortunately kids are not allowed to use the pool which we didnt notice in the listing. Very unfortunate for a family stay.
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Kaori
25 Feb 2024 - 29 Feb 2024
reviewed on hcom
4 out of 5 stars
Overall good stay for our small family of 3 with the location being extremely convenient to the train station. We did find the lobby and seating areas clean and beautiful, however, the room was a bit outdated with some of the carpeting falling apart and chips in the wall/door.
Customer service provided was good for the most part, especially during breakfast. We would have appreciated a bit more explanation of the amenities available when checking in, given I am able to understand Japanese. We are likely to choose another hotel for our next trip given our experience, but if staying nearby minatomirai, it’s not a bad choice.
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Midori
25 Dec 2023 - 26 Dec 2023
reviewed on expedia
5 out of 5 stars
The staff were all very kind to the children. It was clean and the amenities were not excessive, but sufficient for our needs.
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Cary
24 Nov 2023 - 26 Nov 2023
reviewed on orbitz
3 out of 5 stars
We did not like the extra fees for the pool and that it wasn’t kid friendly.
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Lisa
29 Jun 2023 - 4 Jul 2023
reviewed on orbitz
5 out of 5 stars
This hotel exceeded my expectations. Yokohama is a lovely city with a lot to do and see. It is very walkable. It's about 5 minutes walk to the train station that can take you to anywhere you want to go outside of Yokohama say to Tokyo. I would book this hotel again and have already recommended it to friends and family if they are visiting Japan.
The service was amazing, the hotel room incredible for the price, and there are buses that leave every hour during the day to take you to either airport (NRT or HND) for a very cheap price. So many restaurants to choose from in the area, lots of shopping, peaceful gardens, great views, interesting history, museums, the largest chinatown in Japan is in Yokohama. I really can't say enough. It was perfect for me.
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Yoonchul
7 Jul 2023 - 8 Jul 2023
reviewed on orbitz
1 out of 5 stars
1. staff barely speaks english
2. tried to charge half of the room rate for one hour late check out.
3. freaking humid. blankets feel like they are drenched in water.
4. bathroom is designed for kids only. ceiling height not built for anyone over 6 feet.
5. overall, terrible experience.
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Daniel
20 Mar 2023 - 23 Mar 2023
reviewed on hcom
5 out of 5 stars
Amazing hotel, stayed here before, room was fantastic, location is perfect. Only downside is the teppanyaki, it’s expensive and not value for money, I had better ones at a lower price, sadly even my vegetable was charred. But overall the hotel is fantastic. Will bring my family here again.
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Katherine
Invalid Date - 5 Jan 2023
reviewed on orbitz
3 out of 5 stars
The entrance to the hotel is nice but the rooms are dated. The rooms are big for Japanese standards. We booked this hotel for the pool but were told that kids are not allowed. There’s also a charge if adults want to use the pool.
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Amrita
26 Jul 2022 - 28 Jul 2022
reviewed on orbitz
4 out of 5 stars
All other things were fine but they should give complimentary breakfast to minor kid as the parents breakfast was included.