Spa & Hotel Maihama Eurasia

The room was disgustingly dirty, which does not seem appropriate for the price of the hotel. There were coffee splashes on the walls, something brown on the bidet buttons, hair/debris on the bathroom counter, etc. There were such gross marks that we got our own disinfectant wipes and wiped the whole room. The hotel itself is in bad shape since the couches and carpet are so stained. We booked a reservation for three people, but I did not know that children do not count as a person. It says in the booking that children under 5 stay free if they use “existing bedding” which we thought meant that it would cost extra to get a crib/extra rollaway bed. We thought that would be fine because we would squeeze onto the bed with them. They actually mean that if you want an extra pillow beyond the one lumpy pillow they give you, you have to rebook the room for an extra person and they said it would cost hundreds of dollars. They said that the child is expected to share a pillow with the adult - who can do that with a 4 year old? It seemed to be a simple misunderstanding and the description on their website and Hotels.com should be more specific about their policy for children. (Aka they should say only adults may have one pillow per person.) They were not understanding and rude at the front desk. They gave me three towels to use as a makeshift pillow. I have never been to a hotel where they refuse extra pillows! Needless to say the amenities are terrible for a 3.5 star “spa and hotel.”