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Holiday Inn Resort Batam, an IHG Hotel

4 star hotel
8.2/10 Very Good
(417 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

Holiday Inn Resort Batam is a popular choice for families seeking a relaxing getaway. While it's located further from Batam Centre, families appreciate the resort's excellent service, cleanliness, and fun amenities such as the swimming pool with waterslide. The resort's commitment to customer service is frequently highlighted in guest reviews.

Guest highlights

The excellent service provided by the staff, particularly the friendliness and helpfulness.
The clean and well-maintained facilities of the resort.
The swimming pool, especially the water slide, which was a hit with children.

About the hotel

This resort features 4 restaurants, 4 outdoor pools, and a full-service spa. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, an indoor pool, 2 bars/lounges, and a fitness center are onsite.

Nearby attractions

Located in Batam, Holiday Inn Resort Batam, an IHG Hotel is connected to the convention center. Sekupang Ferry Terminal and Harbor Bay Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit BCS Mall and Grand Batam Mall. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails.

Popular amenities

Family friendly

4 outdoor pools
Access to nearby indoor pool
Access to nearby outdoor pool
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free area shuttle
Free cribs/infant beds
Indoor pool
Laundry facilities
Microwave (on request)
Playground
Rollaway/extra beds (surcharge)
Soundproofed rooms
Supervised childcare (surcharge)
Waterslide

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

2 bars/lounges
24-hour room service
4 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6 am–10 am: idr 157300 per person

Spa

14 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - swedish
Massage - thai
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa tub
Steam room

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

4 outdoor pools
Access to nearby indoor pool
Access to nearby outdoor pool
Arcade/game room
Archery
Basketball
Beach volleyball
Bicycle rentals
Billiards/pool table
Children's pool
Fitness center
Full-service spa
Horse riding/rentals
Indoor pool
Outdoor tennis court
Playground
Ropes course
Sauna
Spa tub
Steam room

Outdoor

Free pool cabanas
Garden
Picnic area
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Designated smoking areas

Nearest Airports

Airplane
Hang Nadim International Airport
20 km from this hotel
Singapore Changi Airport
31 km from this hotel
Senai International Airport
69 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Resort Batam, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

7 reviews

Review data

5 star reviews

43%

4 star reviews

43%

3 star reviews

14%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Resort Batam, an IHG Hotel

Latest reviews (7)

B

Bala Murugan

17 Jun 2024 - 18 Jun 2024
reviewed on hcom

5 out of 5 stars

Great place to relax with the family. Service was excellent. Dea from the front desk team was amazing in providing us an awesome customer service experience.
P

Philip

22 Mar 2024 - 23 Mar 2024
reviewed on hcom

5 out of 5 stars

Holiday Inn resort Batam is our number choice when we go for holiday at Batam. It is family friendly although it is far away from the central area for some. We still prefer to stay here
G

Gavryl

17 Dec 2023 - 19 Dec 2023
reviewed on expedia

5 out of 5 stars

It is one of the best family stays. The place is clean and the staffs are very friendly. The only setback is that the places I wanted to go for are atleast 45mins travel. The hotel is too far from Batam Center. But if the plans are near Sekupang area than this is recommended.
J

Jing

7 Apr 2023 - 9 Apr 2023
reviewed on expedia

3 out of 5 stars

There's alot of facilities, great for spending time with family especially those with children. However some room amenities (lamp, socket, tv) were not working
C

Cheow

22 Dec 2022 - 25 Dec 2022
reviewed on hcom

4 out of 5 stars

This is a family hotel and it’s 30mins away from the town. There is no beach near by. The hotel is old but it’s well kept and clean when we checked in. However House keeping is not consistent and cleaning was not done well. Floors are not mopped and some days they don’t provide any drinks. During peak days like on Christmas the buffer breakfasts was a horrid experience. So many people and food is always running out. Many details like plain water, jams and cleaning up the tables were not done. They are very under staff. Overall the staff is friendly.
M

Mary

31 Aug 2022 - 3 Sept 2022
reviewed on expedia

4 out of 5 stars

Pool was fun and kids enjoyed the water slide! It was a bit far from the shopping malls but the hotel shuttle was nice.
A

23 Jan 2020 - 25 Jan 2020
reviewed on hcom

4 out of 5 stars

Had a great experience with the seamless ferry terminal pickup and check in. The hotel staff are all super friendly and helpful. The only downside was we booked over the CNY weekend and the hotel and all the surrounding hotels had fireworks going off from 9pm-12am. Three hours of sporadic fireworks for both of the nights we stayed was not pleasant and definitely not what you want on a holiday. Seeing that it is also a family friendly hotel, I would think they would be more sensitive to children and early bedtimes. If the hotels could all just team up and have ONE display together it would be great. Great for a short getaway but definitely won't book a stay again during the festive season.
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