Four Points by Sheraton Batam

Stay at Four Point was great! Staffs were hospitable and special shoutout to Swara and Kay for making our stay with an infant so pleasant.

The hotel was clean and beautiful. Rooms were spacious and clean, standard amenities for the room. They had a great breakfast buffet selection which were delicious. Dinner at the hotel was amazing, the lunch & dinner menu was super delicious.. We have the tomyum and cabonara for the kids which they finished everything. The staff was super friendly and very accomodating to our needs, and they were patient with the kids and hotel guest. They like to engage in conversation with hotel guest and our kids too. Overall on the above mention really boost the stay we had for 4days3nights. The downside to the hotel is, the massage/spa does not have it's own facility, if you wanted the massage, they will go over to your room. To people with kids is abit of a downside as our room was messy with the babycot and kids toys all over the room. So if there was a seperate facility for the massage would be great! The pool is a good size lounge chairs towel provided, but the pool, clean water,floor was slimy abit.. The last downside would be the location around the hotel, there are alot of small shophouses nearby, a huge night market, but no decent shopping malls like Nagoya Mall. So walking around the hotel with kids and stoller is difficult plus the busy traffic infront of the hotel. But good point is, there is always a metered taxi standby at the lift lobby for your convenience anytime. Overall the staff professionalism, great food and room really makesup for what is lacking in the hotel