Welcomhotel by ITC Hotels, Jodhpur

Before staying I had great expectations as I was spending over 250 CAD $ a night per room and I booked two rooms for two families. I have big list of disappointments from this place. #1 check in did not go smooth, before check in I travelled for 7 hours(Jaipur to Jodhpur) with two families. Hotel required visa copy and until that time kids were not even asked for water. It took 50 minutes to complete check in. Staff was under trained and lack of professionalism. #2 carpet of the room were filthy, definitely hotel’s star rating should have changed. There was food particles and bugs in the carpet. Despite of complaining no corrective actions taken. Local Manager didn’t not bother to respond. Hotel is famous for 11 acre of property and wedding venue so staff and department manager were not interested attending individual guests. #3 Cold food served during breakfast. #4 I asked to change temperature because of cold in December, temperature panel locked by system so guests can not adjust temperature. One of staff confirmed there is no heating system which is big big question mark for such big name of hotel. #5 I stayed for two nights and booked two rooms so asked blankets for each room. No blanket given on first night. Finally after number of times complaining we were given blankets. Prior to Jodhpur we stayed at Trident Jaipur during our vacation at half price what Jodhpur charged. All facilities food and services were outstanding by Oberoi group.

Welcoming and courteous staff with special mention to Priyanka at the front desk who was very pleasant and friendly. Food was really good . Service by Haris at the restaurant was exceptional. Overall a good stay with the family. Strongly recommended.

Great place by Western or any standards. Staff extra professional and friendly. I give the resort 5 stars. It is just that many of the guests there are the problem. We had to call security nightly because kids were jumping on the floors above so the room sounded like a construction zone. All hours of the morning kids screaming in hallways. So get a top floor room to avoid all the noise due to a general lack of consideration from other guests.