Pestana Berlin Tiergarten

A fine stay. The service was friendly and helpful. Location was good and pool area was sufficient with kids age 10 & 13.

We really enjoyed our stay. The rooms are clean, the hotel is located in a quiet area and the connections to the airport as well as to other parts of Berlin are great. The staff were friendly as well. We tried the pool in the spa late in the evening, it was nice although not very relaxing considering there were loads of children splashing around in the water. In the morning on the day of our departure, someone knocked on our door and then immediately opened it before saying something in German and closing it. This happened three times in the course of an hour (starting at around 9.30), which we found uncomfortable since we were changing clothes. The receptionist said it could be the cleaners checking if anyone’s in the room, which we found a bit odd considering the time for check-out wasn’t until 12. Unfortunately we got the impression that this wasn’t really taken seriously, which is a shame. This is our only complaint on an otherwise pleasant stay. We’d definitely visit again.