Crowne Plaza Berlin City Centre, an IHG Hotel

There was en empty beer bottle in our room when we checked in, and the room was the really cold. The Air condition would not heat, so every member of the family woke up coughing and sniffling.

Location is convenient but the hotel is not a great family hotel. The rooms were a disappointment. We asked for connecting rooms since we were traveling with children but they could not do that nor did they try even though we booked about 6 months in advance. The beds and room is average and the bathroom is the worse one I've seen. It's very tiny and claustrophobic. Towels are limited and just old; they were scratchy and thin. The shower is in the entry way and barely two feet wide, two people can not fit in this bathroom. The main lobby is deceiving as it looks nice but the rooms are a huge disappointment. Breakfast was average. We went for Eurocup and the hotel lobby has advertisements for Eurocup but when we asked at the front desk for details they were rather rude. There were a few people that were pleasant, a young guy that fixed our bedroom safe and a young girl at the front desk at nighttime. I would not stay again.