Hotel Sommer

My family and I enjoyed a wonderful experience at Hotel Sommer. The resort was well maintained and beautifully situated at the base of the Bavarian Alps. The hotel and restaurant staffs were friendly, knowledgeable of the area and attractions, and always willing to assist us. The hotel is within walking distance to Fussen, a 5 minute ride to the castles, and 30 minutes from the Zugspitz.

Was really looking forward to a relaxing stay from Frankfurt. We arrived at the hotel before 9pm and was greeted by a very non-friendly receptionist (blond-haired woman). I asked if the restaurant was still open and she told us we better hurry up or forget about eating. Was unfriendly and unpleasant. We were surprised by the treatment at a 4-star property that praises themselves on service. The first night was extremely uncomfortable and the beds were horrible. You could feel the mattress springs. The following morning, we waited in line to the front desk to ask for directions. While we were waiting in line, we watched how the front desk staff interacted with other hotel guests (mainly, if not all "white"). They were laughing and most importantly very pleasant. All were sent away with bottles of water for their adventures for the day. When it was our turn, we were asked if we had our own map. Strange. Luckily we had one. Told where to go...how ironic. It was short, unfriendly, and quick to the point. We were made to feel as though we had some kind of disease... That evening, I approached the front desk lady (same blond-haired woman) and inquired about a knapsack I was interested in. She was very rude, told me to come back in the morning and said that knapsack was for a child! "It won't fit you ma'am". It just got progressively worst at check-out. Labelled us as ppl from China when we were not based on the color of our skin. Racist.

Stayed this nightmare hotel with my family. We wake up because of construction (drill etc.) 8 in the morning right in front of our room. They open the door and stepped in our room while we are out for breakfast at hotel restaurant. They were at our room when we comes back and told us the sign was "Please clean the room" so they stepped in and was doing construction in our room. This is non-sense. We travelling around the our and never put "clean the room when we go out. especially, this hotel sign is red and green, so easy to recognize. I am an auditor for long time never mistake for this thing. Anyway, '1. Check out is 1030, Do I need to ask them to clean the room ? one hour before check out ? 2. Even if it was "Clean the room", Construction and cleaning is same of think at this hotel ? Further more, I claimed this situation at front desk but, they do not listen my word and they just protect what contractor told them. Front desk staff threw invoice to me and said "bye bye !" This is the way of think of this hotel. They can do anything and tell "sign was please clean the room", it is so scare. 気を付けて下さい。家族旅行で泊まりました。 チェックアウトの朝、"Do not disturb"にして、ホテルのレストランに朝食に行き、戻ったら工事業者３人が部屋に勝手に入り、色々な場所をチェックしていました。"掃除して"のサインだったので入った。といいますが。貴重品や色々な物がありました。チェックアウト時にフロントで文句を言うと、業者を保護するだけで、しまいには領収書を私に投げつけ"バイバーィ"と言いました。 もし女性通しで泊まる場合など気を付けてください。その他いつ部屋に入っても、"掃除して'だったで済ませる可能盛大です。 普通に考えても、チェックアウトの１時間半前に”掃除して"にしますか？また万が一そうでも掃除と工事は一緒ですか？ とてもレベルが低く。気を付けなければならないホテルです。 まだ片田舎のB&Bの方が全然安心です。