Intercontinental Real Santo Domingo, an IHG Hotel

Enjoyed the stay and kids loved the pool. The room and amenities and staff were awesome

I travel to the Dominican Republic very frequently on Business. One of my favorite places has always been the Intercontinental hotel. The staff has always been wonderful. But on this occasion the front office manager Olaine Morillo was extremely rude and very unpolite. She would not allow my wife to even finish a sentence or express our dissatisfaction with the fact that Ms. Morillo attempted to sell us an additional room to accommodate our two minor children because according to her the rooms capacity was only 4 people. After a few exchanges MS. Morillo offred us the option to pay an additional fee of $30.00 per person to stay in the same two rooms that we had already booked. We were more comfortable with this option that should of been offered initially. Olaine Morillo offered us to pay an additional $435.00 to upgrade to connecting rooms and adding an additional room. While the issue was solved with $60.00. This was the first and only negative experience at the Intercontinental. Very poor attitude and behavior on the part of the front office manager.