Embassy Suites by Hilton Santo Domingo

We booked a room with 3 queen beds (one was a sofa bed) but were forced to book a second room because they don’t allow more than 4 people in one room. Which is frankly hostile to families and a shame. In addition, there were roaches in the room. We saw 2 in the bathroom. In a supposedly luxury hotel. We were on the 10th floor and noise from the street was loud. Bad soundproofing. Overall, not worth the money by any standard. Stay away.

Embassy staff make me feel like family

Hotel is smack bang in the hustling bustling streets of Santo Domingo city, filled with traffic all day long. It’s pretty easy to find, and car park is secure. Poor rating is due to the dishonest reception staff. When booking the room, specified to have a quiet room due to having a young child. On check-in, we were told there was something missing from the room, but didn’t clearly explain what. inquired how long it would take to wait for a room without the thing missing and was told they didn’t know how long the wait would be or even if there would be a room. Surely they have a system to show which guests are checking out and have a rota to show which rooms will be cleaned first. I kept getting fobbed off with the same untruthful response. It was a really disappointing start to our stay. We took the available room after a long journey there, and mentioned that we would like to move to the room without the thing missing the following day. Emmanuel at reception agreed this would be arranged. That night, the noise from the 5th floor bar was so loud that we hardly slept. I reminded reception about moving room and they said it would be arranged. We heard nothing that day. I just want to highlight the staff in the breakfast restaurant and the cleaner were all very pleasant. Sadly, it wasn’t until we had decided to check out 1 day early that we were offered another room. No refund was offered for inconvenience and 1 day early check out. Would avoid this place!

It was a beautiful place, the hotel that is. Otherwise, the looks and stares that I got made my children and I feel unwelcomed- mostly by other guests but also some staff. By the evening of the first day I was ready to leave.

I stayed because I had a family emergency at a nearby hospital. The hotel accommodated me for two weeks and went out of their way to make us feel welcomed. It was truly special. I'll stay there every time I go to SD.

Check in: very friendly, allowed us to check in early with the family. Upgraded our room as well. Room: very clean and modern. Breakfast: the best complimentary breakfast I’ve ever had. Extras: complimentary drink at the bar during happy hour. Location: conveniently located near many restaurants and amenities. Strongly recommend .

The security staff was rude to my wife and daughter. They spent 5 minutes taking pictures on the rooftop (which is only apparently allowed for certain guests; my daughter and wife were not aware of this, since the same security team that disrespected them left the access fully open before they walked to take pictures ). Later after learning about this the front desk failed to apologize. Not going back to the property, will not recommend to friends and family until security staff is better trained on how to handle the guests.

Excellent! Must stay here! It was perfect for my family!

This was where we stayed while we were visiting some family in the city before we spent some time at an all inclusive a week later. Honestly this was a wonderful hotel for what we needed. The staff was VERY friendly, very accommodating. The pool was open late. As a general “warning” the power goes out a bit on the island—it’s unavoidable. But the hotel has plenty of back up generators that kept the power going with very minimal outages. The food was even great, expected a typical continental breakfast but I appreciated the Dominican twist. And two free drinks per guest PER DAY was also a great plus! Overall a great stay. We’ll be back next time we’re in town visiting family.