Santarena Hotel at Las Catalinas

Perfect hotel for couples. Romantic with few big families made it a lovely stay and we'll most likely be staying again. The service and rooftop pool view were the highlights of the trip

everyone super nice, beautiful hotel, would recommend to families and couples

The property and service itself is impeccable. No complaints about the cleanliness, the beauty, or the staff. HOWEVER, if travelling with kids, there will be some inconveniences. For example, no umbrellas , shade or chairs by the beach- this was hugely problematic as I travelled alone with my son who wanted to play at the beach every day. With limited shade available, we had to go indoors or to the pool area (which was extremely hot, without a breeze), every day between the peak sunshine hours 11-330/4pm. For this reason alone, we will not return. In addition, it would have been nice to have a small balcony chair so I could sit on the balcony and have my morning coffee. I wake much earlier than my son, and wanted to have my coffee and read on the balcony while he slept, but ended up standing on the balcony or sitting inside. I wanted to make the most of my outdoor time while I was here, but found myself limited due to these lack of facilities. The store that rents chairs is extremely expensive for a rental and did not have umbrellas. The Beach: would have been also helpful to know at check-in that there are huge rocks in one area of the beach. We learned the hard way when we were hit with a huge wave, falling and hurting ourselves on the rocks. The rocks are sharp and hard to see bc the water isn’t clear (it’s clean, but the dark sand makes it hard to see the bottom). Btw, waves were huge.

Karla, the concierge was excellent and very helpful. The room was large and beautiful with a very nice bed. However, it was very noisy with children outside, the air conditioner leaked causing the floor to become slippery and dangerous at night walking to the bathroom. Also, the shower was a bit difficult without a hand spray and the beach accommodations were very inefficient managed by a third party. Overall, our visit was very good pleasant and we enjoyed.

Cheap and poor constructed hotel in a good location, completely overpriced, food was disappointing, bad design in shower/bathroom leakages all around the doors, air-conditioning sounds horrible at night and pillows were terrible, the pool is tiny and super dirty/greenish water. Some areas around the hotel looks neglected and poorly maintained. Not family oriented, zero entertainment for kids neither pool. The balcony doors were finicky and balconies on second floor were shared, not double lock on main door. Definitely there are much better options for that prices.

The AC was not working. They said it would be fixed within 30 minutes, after 2 or 3 hours when we returned the room, it was still not working. We got moved to a villa outside the property, far away from the beach and pool, we were then moved on second night since they only booked 2 out the 3 nights in the first villa. Second villa was near to a pool but further away from the hotel, beach and restaurants. All of this happened with an 8 month old baby, making every move very complicated (crib, cooler with baby food, and three more bags with her stuff and toys).

This is a magical place and although the hotel was fully booked it never felt crowded. We ate in 4 different restaurants and had no trouble getting a table. We did pay to use the beach club which is right next store (1 minute walk) and has 3 pools overlooking the ocean and bar service. The staff were very friendly and accommodating. There are beautiful apartments right next to the hotel as well which are a great option for families. We plan to come back.