Arenal Waterfall Lodge

Extremely friendly staff. They upgraded our room without us asking. They had 3 breakfast options that worked for our family. Each morning they remembered our previous order. Our family found the location peaceful and the rooms were unique and beautiful. Unlike some other reviews we did not need a TV, felt safe, and did not feel the place was run down. Location was right next door to the Arenal Waterfall, and had a spectacular view. You're not in town, but close to it, and that was part of the beauty of it.

From checking in with Maximo to checking out with Danny. The friendliest people and always greeted us with a smile. Breakfast was always delicious and fresh and our server was amazing with us and our children. The location is prime. Beautiful is not strong enough to describe what we experienced staying here. Truly loved our visit. We will return.

very spacious. kids enjoyed the pool in villa 13

In March 2023, this property is in the process of being refurbished. New management took over ~ 2 years ago, and the fact that refurb. is still happening now likely due to COVID-induced delays. Things are being spruced up, maybe it'll be in better shape next year! View of the valley from the terrace / swimming pool / bar is beautiful - just like the photos in that regard. (you won't see the volcano). Good for birdwatching. The restaurant serves simple, good quality food, with rapid service. Arenal Waterfall is just down the hill, and there is a hike (Observatory Hike) from the property that we were unable to do that might be quite nice. There appear to be some great bungalows on this property. Ours was a bit wonky! STEEP driveway & path to access it (could be accessibility issue). We got a surprise upgrade, & our bungalow's second "room" was a small loft. Not enough room for an adult to stand, stairs up were too dangerous for our child. But there was space enough to bring the mattress down and put it on the floor. Balcony faced in to the jungle, but we never saw any animal life there and it was very dark. The spacious shower stall however had a great view - two big windows right where you don't want them! There was a *full* kitchen though. Very clean, friendly helpful staff. Good base of operations if you will be out & about all day and need a clean, quiet place to spend the night. Not great for small kids / folks with accessibility issues.

I love this place. It is such a beautiful spot and the room next to the pool is great with kids. The staff is very friendly and super helpful in arranging excursions. This was my second trip to the hotel. The food at the restaurant was not as good this time, and the menu pared down. Nevertheless, everyone was very friendly and it is an amazing experience to look out over all that green while sipping your coffee!