Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Other amenities include 2 coffee shops/cafes, coffee/tea in a common area, and a business center.
Located in Shangcheng neighborhood, Mercure Hangzhou West Lake is connected to a shopping center. Former Residence of Sha Menghai and Qinghefang Old Street are local landmarks, and some of the area's activities can be experienced at Wulinmen Wharf and Yunxi Zhujing Scenic Resort. Zhejiang Science and Technology Museum and Xihu Tiandi are also worth visiting.