Hotel Cumbres Lastarria

First, the pros: The location of the hotel is very good. It is in a safe neighborhood within steps from good restaurants and we felt comfortable walking around in the evening around the hotel. We were within walking distance of some of the tourist locations in the city and it was easy to get a cab/Uber from outside the hotel for other locations. The hotel itself was also clean. Parts of Santiago are gritty so it's important to be smart with your belongings. We were advised by our taxi driver not to carry our passports or too much cash/only one credit card. The cons: We had an unfortunate incident at check-in. When we arrived at approximately 10:15 in the morning with our luggage, we were told there would not be rooms available until at least 4:00 in the afternoon. The person checking is in told us if we paid $40USD for "breakfast", he would get us a room. We felt we had no choice- especially after our taxi driver had warned us about some of the crime in the city- but to accept. We were sent to the 8th floor for breakfast where we were told that service was ending in about 10 minutes and to make our selection quickly. When we returned back downstairs, a room was ready for us. However, we noticed MANY other people- including families getting multiple rooms- arriving and being given access to their rooms WITHOUT being charged $40. *We reached out to the hotel about this incident via email and almost two weeks later, they still have not responded.