Hotel Le Germain Montreal

Called in advance to let them know I was in Montreal to surprise my husband for 20th anniversary. Girl said they would provide room upgrade or what they do for special occasions. Upon arrival, no acknowledgement of anything. It’s basically kids working there. In the evening we asked for something at front desk and girl said oh I talked to you about your anniversary. Did you get the card or room upgrade. I said neither. Anyhow, room was decent so we were happy. Last night we called to ask concierge for dessert ideas. There is no concierge. The girl recommended Ben and Jerry’s or Uncle Tetsu! This is commercial I told her and wanted something from Montreal for which she had no idea. Severely disappointing. Then called front desk for room service for dessert since torrential downpour at 10:01pm and kitchen closed. Asked for chocolate or anything and no luck. Definitely a downer considering guy I met in hallway working there said they are boutique hotel and there to make our stay memorable. Far from and don’t want to remember as service not existent.

I am from Montréal but now living abroad, it was my first time staying at Le Germain while visiting friends/family. It was such a surprising thing to discover this perfectly Located hotel with great amenities and wonderful staff. I loved it so much that I stayed again while coming back from visiting friends outside of Montreal prior to heading out for the airport! I Will be a loyal customer!