Best Western Plus Mont-Laurier

The elevator situation is a big problem. I travelled with my mom and my daughter (baby) and I'm glad I invited my mom to come or else I'd be screwed. They gave us a room upstairs. They tried to change it but everything was already booked and checked in for 2 days as well. Had to walk up about 12 or so stairs with the car seat and it's heavy..my moms knees hurt too so she had to make the effort to go up. Then my mom took care of my daughter as I grabbed a cart for our luggage and had to use the elevator reserved only for luggage. Once I put the luggage in, I had to leave it there, walk upstairs and then call the elevator up from upstairs to retrieve my luggage. Then bring the cart back to the elevator. Go downstairs and call it down to put it away. When my daughter had to be changed I had to walk downstairs from the lobby and went into the bathroom where I had to change her on the floor. Luckily an employee came to help me as she noticed it was for my daughter. Long story short I was not impressed.