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fazeli
30 Jun 2024 - 1 Jul 2024
reviewed on hcom
4 out of 5 stars
Everything is good but the pool was closed and I have booked the hotel because of the pool . It was a bit embarrassing for kids
M
MARIA VIRGINIA
Invalid Date - Invalid Date
reviewed on orbitz
2 out of 5 stars
Greeting staff was rude and showed no interest in customer service. Furniture is old and worn out in the room as well as the dining area, which is very poor and disorganized and again, staff is not impressive. Aged bathroom with broken tiles and loose faucets, and some spiders on top. The beds were ok, although not super comfortable.
The area around the hotel is ok, nice parking lot and The Keg restaurant and Tim Hortons are right next door.
Additionally, the pool was not working, and this was not advised to me. My kids were extremely disappointed.
Overall, this place is not at all worth the money they ask for.
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Jamie
26 Apr 2024 - 28 Apr 2024
reviewed on hcom
2 out of 5 stars
We had a weekend basketball tournament and Ottawa hosted thousands of boys siblings and other family members. To find out the pool is out of operation and so is the gym facility. A lot of kids were very disappointed in not having the pool to swim in and no discount was offered. A lot of money just to sleep
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Jocelyne
4 Apr 2024 - 9 Apr 2024
reviewed on expedia
5 out of 5 stars
It was nice to say at but ranted it for the pool and it was out of order. The child had nothing to do.
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Claire
7 Mar 2024 - 8 Mar 2024
reviewed on expedia
4 out of 5 stars
I booked the hotel online specifically because they had a indoor pool and I was staying with my two young kids.
When I arrived, the pool had been closed for over a week. It would be nice to have known ahead of time that a part of their facility which you pay for is not in service. Very disappointing especially for my kids. Overall, the room was clean and comfortable. The breakfast had a good selection too.
K
Kristopher
8 Mar 2024 - 9 Mar 2024
reviewed on expedia
3 out of 5 stars
The hotel room and staff are good. But I was given no warning the pool was closed. An email would havebeen nice. My child was super excited for a swim and was very disappointed. I booked some time ago and no warning up. Once known maintenance came up, an email would have been the least they could have done.
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Holly
28 Oct 2023 - 29 Oct 2023
reviewed on expedia
1 out of 5 stars
The pool was closed , and we had 8 grandchildren that we took to the hotel with intentions of swimming ! No advance notice of closure ! When we asked for a discount, we were told “ Too late, you already paid”. The lady at the front desk needs to have some manners !!
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Sara
20 Jul 2023 - 23 Jul 2023
reviewed on travelocity
5 out of 5 stars
Very helpful staff. The room was comfortable and clean. We loved the free breakfast buffet in the morning. It made life so much easier with kids.
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Alison
4 May 2023 - 5 May 2023
reviewed on travelocity
1 out of 5 stars
That by booking and paying through Expedia leaves me no recourse regarding rectifying room issue, as the Desk Manager informed me.
Arriving late in the evening with my kids did not afford me the opportunity to notify the desk regarding a plugged tub. Being told: ”Well, Mam, we have never had a problem with this tub before” and “Did you try the tub stopper?”, were less than helpful.
Disappointing experience.
S
Seema
27 Dec 2022 - 29 Dec 2022
reviewed on travelocity
1 out of 5 stars
We stayed with our kids and had booked / nights with breakfast included. Breakfast was a container packaged. No mention of that ever.