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Cloud 9 Inn

2 1/2 star hotel
Kids stay free
9/10 Excellent
(496 verified Hotels.com guest reviews)
See verified family reviews (12)

generated by AI based on family reviews

Overview

Cloud 9 Inn is a family-friendly motel that offers spacious condo suites, perfect for larger families. While some areas of the motel are older, many rooms have been recently renovated and include modern amenities such as full kitchens. Families appreciate the generous and hot breakfast, the friendly and accommodating staff, and the convenient external doors and parking. The motel's location is also praised for its convenience.

Guest highlights

The spacious condo suites, ideal for larger families.
The generous and hot breakfast.
The friendly and accommodating staff who went above and beyond.
The convenient location.

About the hotel

Along with a meeting room, this hotel has dry cleaning and laundry facilities. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, multilingual staff, and barbecue grills are onsite.

Nearby attractions

Cloud 9 Inn is located in Whitecourt. While the natural beauty of Carson-Pegasus Provincial Park and Hard Luck Canyon can be enjoyed by anyone, those looking for an activity can check out Whitecourt Golf and Country Club. <br>

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Free full breakfast available daily 5:30 am–8:30 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Multilingual staff

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Outdoor

Bbq grill(s)
Picnic area
Terrace

More

Tv in lobby
map

Reviews that mention...

Family Reviews

for Cloud 9 Inn
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

12 reviews

Review data

5 star reviews

58%

4 star reviews

25%

3 star reviews

8%

2 star reviews

8%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Cloud 9 Inn

Showing 1 - 10 of 12 reviews

Latest reviews (12)

R

Renee

19 May 2024 - 20 May 2024
reviewed on hcom

4 out of 5 stars

This is a good location for a family to stay. The motel is old and in need of serious updating which is being done in stages. Our room was brand new with a full kitchen. We loved the motel feature with an external door and parking right outside. The breakfast was hot and generous servings. Would stay here again
S

SHEENA

24 Nov 2023 - 25 Nov 2023
reviewed on expedia

5 out of 5 stars

I loved the condo suite It was perfect for my family!
D

Dean

28 Aug 2023 - 29 Aug 2023
reviewed on expedia

4 out of 5 stars

Nothing fancy and a bit aged. We needed an overnight with the grandkids and this served our needs well. Would stay again. Nothing negative to say.
H

Holly

17 Aug 2023 - 18 Aug 2023
reviewed on expedia

5 out of 5 stars

Friendly staff Great breakfast (sausage egg potato..) Patient with children Pet friendly My kids were loud and unfortunately we got a call and asked to stop stomping but rightfully so.. they handled it well. Will definitely stay again
L

Leah

11 Aug 2023 - 12 Aug 2023
reviewed on expedia

5 out of 5 stars

The suite was a great space for my large family and accommodated everyone. The customer service was above and beyond and the the free breakfast was delicious!! It may be a little run down, but there is a lot of heart that goes into running the motel.
T

Tiffany

3 Aug 2023 - 4 Aug 2023
reviewed on hcom

5 out of 5 stars

We stayed here both on the way up and the way back from Northern BC. It was a perfect stay both times! The rooms were clean and comfortable with working AC, the breakfast room was cute and comfortable, and check in was easy. The biggest shining point with these guys though is the customer service! We were travelling with an infant and for both nights they made sure we had the crib in the room prior to arrival. When we needed help disassembling the crib to move it to the separate room (we stayed in a suite the second night so we had a separate space from the baby) the staff at the hotel were quick and happy to come help us out. Everyone we interacted with at this hotel was exceptionally friendly and welcoming. 10/10 will stay again and will recommend to anyone coming through.
M

Malgorzata

20 Jul 2023 - 22 Jul 2023
reviewed on hcom

5 out of 5 stars

I recently stayed at this hotel for two nights and was pleasantly surprised by my experience. Although the outside of the hotel doesnt look great, the rooms have been renovated, are modern and beautiful. My room had a small kitchen that was fully equipped. My kids loved the free Disney Plus channel, which was a nice touch. The service was very friendly and accommodating, and the complimentary breakfast was ok. This experience reminded me of the old proverb, "Outward appearances are not a reliable indication of true character." Just like how you shouldn't judge a book by its cover, you shouldn't judge this hotel by its exterior. Despite the uninviting outside, the hotel provided a comfortable and enjoyable stay. I would highly recommend it!
S

Shawn

9 Mar 2023 - 12 Mar 2023
reviewed on orbitz

3 out of 5 stars

The upgrades inside are nice as the outside is very deceiving. I chose to stay here based on others reviews and the capability of having 2 beds separate from a third bed for a large family. However, the beds were very firm. We didnt have the best sleepnfor 3 nights being uncomfortable. We arrived late then first night and only provided 6 pillows for 5 guests.
A

Anna

Invalid Date - 17 Dec 2022
reviewed on orbitz

2 out of 5 stars

I was mislead by pictures of a suite that was definitely not ours. Growing up in public housing as a child, this brought me right back. And not in a good way. Shame on you.
A

Amanda

24 Aug 2022 - 28 Aug 2022
reviewed on orbitz

5 out of 5 stars

We stayed in the condo, it was a fantastic space for our family. And offered privacy for my husband to work.
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