HiLight Suites Hotel

This property was perfectly located and we could walk or use close public transport to see everything we wanted to. As a family it’s great to have a washer/dryer and a bath. The kids loved having their own ‘floor’.

Lovely hotel near the park in a quite, beautiful neighborhood. Minutes away from many key sights and activities via metro. The staff was friendly and helpful and we loved our room. Would definitely stay there again with our family.

Quite a family hotel with friendly and hospitable staff. Rooms are comfortable and spacious. Highly recommended!

Uncomfortable bed, dirty carpet, poor service and the list just goes on. I booked the family suite with 1 queen and 2 twin beds. Instead of a queen bed, they joined 2 twin beds and made it a queen, just ridiculous. And for the other 2 twin beds, they gave 2 sofa beds instead of twins. That sofa bed was one of the most uncomfortable bed one can sleep on. I never signed up for sleepless nights while booking the rooms. Next, shower gel ran out and even after the room service was complete, we saw they never got refilled. What kind of room service is that? Overall, it was a very bad experience for me and my family. Will never stay in this hotel.

Worst place to be with family. Toilet/bathroom in the main bedroom. So if someone wants to go in the toilet need to go through the main room which can be most awkward, specially in the middle of night. But it never mentioned in any website that the toilet is in the main bed room.

The hotel is clean and the staff is friendly and efficient, but based on the reviews and photos I expected more (for my money). The family suite we stayed in on the 4th floor looked nothing like the pictures - slanted ceiling, carpeted floor, stuffy inside. The sofabed for children consisted of two separate pull-out mattresses on metal frames with a gap in-between them. This is not exactly child-safe (in a family suite!) -my son managed to hit his head on the metal frames in the gap before he realised this was not a normal bed. One of the windows in the area where children slept was missing the blind cover leading to the room being fully lit by 6am. The stuff quickly came up with a remedy (taping the window), but I had a feeling this was not the first time they were dealing with this issue. There are other minor details (no chair to put clothes on in the main sleeping area, minimalistic closet with 5 hangers for 4 people, no hooks/bars in the bathroom to hang up used towels) that just added up to the feeling of being a bit disappointed.