Breathtaker Hotel and Spa, Mt. Buller

The property is well located and good quality, but out-dated and in some areas underwhelming given the price Staff are very welcoming, attentive and do a good job Areas of concern: the ski-storage area is undersized and agricultural given the class of hotel, with basic cages and no heating room or obvious place for changing and fitting skis other than in the main entry which is crowded and wet; the spas and pool facility is great but not available even for teenage kids which is not well advertised and given they seem to allow any old riff-raff from the slopes in to the facility I don't understand why paying guests who can behave themselves albeit are under the age of 18 cannot join; the drying facilities in room are too small and co-located with the bin! Internet facility is hopeless and anyone using a work device that has any level of security may as well bring a typewriter with them; meals in signature restaurant are good, but the room could do with more atmosphere; the happy hour offering is good!

Breathtaker Hotel & Spa at Mt Buller was indeed breathtaking! We were a party of 4A2C and it was our first time at a ski resort. We spent 3D2N thru the beginning of the season. We had planned for the trip 6mths in advance to ensure a memorable trip for the young and old. And we are certainly glad we chose Breathtaker. Pre trip, we were slightly taken by their rates and how fast they were booked out. We asked plenty questions and Breathtaker’s folks were always prompt with their replies. Kaidi & Anne were patient and their service level assured us that we made the right choice booking our stay with them. We enquired about driving up the mountain ourselves, figuring out parking at the property to eventually booking their transfer service from The Sebel to take us safely up Mt Buller. Transfer service was great! Drivers were welcoming, helped with our luggages and settled the kids in the vehicle. Drive was smooth and we enjoyed the sights without worrying for our safety. During our stay, every staff we met greeted us with gusto. Thank you Jaime & team! Breathtaker is a cosy property without elevator/lift. We booked a 2-bedrm apt and it served us well. The attached kitchenette worked great for us - we were able to whip simple meals for times we stayed in. Facilities were great too - we love the kids playroom on level2. We loved the happy hour service at Loft Bar as well as the food served at the Signature Restaurant. So good! We’d love to be back!

Friendly staff, wonderful kids play area and spa. Food is good too.

It was my daughters first time at the snow, and the whole trip was absolutely magical. The Breathtaker Hotel made our whole trip so enjoyable! The staff couldn't do enough to help us and went above and beyond from the moment we got there to when we left. The location couldn't have been more perfect, a short walk to the ski lifts, the ski school, and the village. Grimus ski hire was just next door and their service was also excellent. The only negative was that I wish there were healthier menu options, especially for the kids. Thank you!

The hotel is in a great spot, nice and central to the village especially with kids. They have everything you need as well if the weather is miserable then you can just stay in the hotel. The kids facilities needs a bit of a revamp.

We stayed at Breathtaker as we were after a comfortable and quiet stay on the mountain. The staff were absolutely lovely and helpful, the room was comfortable and clean and overall the hotel is a great choice if looking for a hassle free relaxing stay with friendly staff to assist. Unfortunately my bathroom had a faulty shower door, which was not repaired prior to our stay despite staff being aware of this which was a little annoying as the shower was difficult to access as time passed. The resort requires a 50-100 meter walk down steps and over a fairly slippery icy walk to the ski runs with a small uphill section-I found keeping my ski/ board equipment at Grimus helpful however this is at extra cost. The breakfast room has great views but overall the food was underwhelming and the space rather crowded as everyone is heading out at similar times(especially on blue bird days), so it felt a bit stressed and cramped. The spa was fantastic and I would definitely recommend it. The staff were professional and excellent at their treatments. Some of the treatment rooms are absolutely stunning while others are OK. It really depends on where you get put on the day. The upstairs area- the loft is very cosy and convenient when travelling with kids. You can relax and not worry about the noise factor etc as everyone seems to be having to care for some kids and the kids seem preoccupied and overall relaxed :) Good change areas if arriving early or post checkout with skiing.

Accomodation has very nice facilities with the spa being welcome and staff friendly and helpful. We were a family of five in a sixshare 2 bed apartment which was very small but expected for the location. Only three seats for small dining table and a sofa for two to three in an apartment for up to six people, otherwise very good, breakfast was very good with the best pastries I have had in a hotel breakfast. Ski storage locker was also a very tight squeeze if we were all snow boarding our equipment wouldn't have fit. Locker and shower facilities for guests who have checked out are great.

Only good thing was close to ski school for the kids. Nothing good to say.

The shower is very small and we can’t do late checkout so we have to checkout at 10.00am, because we don’t want to get the hotel management charge us and even you are staying with a kids at the age of 6, and you book a room for 2 adults, you have to pay charges for your kids 80$ per night

The only toilet in the three bedroom apartment has a broken lock. No windows are openable and no keys provided, which is definitely a breach of fire safety. Called the reception and Valentina came deal with it very quickly. No lift, have to climb 5 floors to get to room, which is exhausting with young kid.