Peppers Marysville

Firstly, on arrival the receptionist was extremely kind and helpful with instructions. I arrived with my wife and 2 young children, both under the age of 7, both go to bed at 8pm at the very latest. We were booked for two nights, Saturday to Monday with two queen sized beds. Rooms had plenty of space, beds were good size and the bathrooms were very clean. The floor carpet was stained black so we left our slippers on the whole time. Come that evening, unfortunately they placed us amongst other families who were there for some BMX competition and they were extremely loud, most knew each other, slamming doors down hallways, and keeping us up most of the evening. I had a trial run that I was competing in and my wife had to book me another room just to get some rest before my 50km run. This was extremely frustrating and inconsiderate of others around us. We did speak to reception and was told no other double bed rooms available. So we continued to book another room away from the noise and we all slept in a king size bed the whole 4 of us! When my wife booked another room, it had complimentary breakfast, the next morning my wife went to get some breakfast and was told it wasn’t part of her booking! Even though it was, this was embarrassing and became much more expensive considering she had to go out to get some breakfast. We were so disappointed that we left only 1 night into our trip. Very disappointing.

We were a family of four, the room was set up for easy use. The Manager Mel was very friendly and the reception staff gave us plenty of local options to entertain the kids. The buffet breakfast was a highlight for the kids too!

We stayed with group of families all with kids. The stay was amazing right from the reception staff to overall hotel experience. Property is in good condition and location is excellent. We would love to go back, if I have to pick one thing to improve would be breakfast not much options. Rest is all perfect!

Staff were exceptional. Place is immaculately clean. BUT pool was average at best. The premises is massive which means there’s a lot of walking between room to cafe for breakfast and the breakfast was awful. Stone cold eggs and crap coffee you have to make yourself. And I was there on a romantic weekend away and from 7am all I could hear was the toddler next door coughing up a lung. The mum was also coughing but not as bad. I guess the hotel aren’t responsible for guests who come that are sick (although we are in the middle of a pandemic) but the sound proofing of the rooms leaves a lot to be desired.