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Mercure Townsville

3 1/2 star hotel
Kids stay free
Connecting rooms
8.6/10 Excellent
(1001 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

The Mercure Townsville is a great option for families. Guests consistently praise the comfortable and well-equipped rooms, the friendly and helpful staff, and the delicious food at the Celsius restaurant, which offers a quick and fresh menu. Families also appreciate the ample and secure parking, the convenient location for exploring Townsville, and the excellent breakfast buffet with a wide variety of choices. The hotel also boasts a swimming pool which is a hit with children, and a relaxing poolside bar area.

Guest highlights

The comfortable and spacious rooms with all amenities
The friendly and helpful staff
The delicious and quick food at the Celsius restaurant
The extensive breakfast buffet
The swimming pool and its proximity to a dining area

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, outdoor tennis courts, and a 24-hour business center are onsite.

Nearby attractions

Mercure Townsville is located in Currajong, a neighborhood in Townsville, and is in a shopping district and on a lake. Townsville Sports Reserve and Magnetic Island Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bush Garden Landcare Site and Aboriginal Reserve. Traveling with kids? Consider Anderson Park Botanical Gardens and Maritime Museum of Townsville. Discover the area's water adventures with kayaking, snorkeling, and water skiing nearby, or enjoy the great outdoors with skydiving.

Popular amenities

Family friendly

Babysitting (surcharge)
Children's pool
Free cribs/infant beds
Laundry facilities
Outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar
1 restaurant
24-hour room service
Coffee/tea in common area(s)
Cooked-to-order breakfast available for a fee 6:00 am–9:00 am on weekdays and 7:00 am–10:00 am on weekends: aud 27 per person

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Roll-in shower
This property does not have elevators
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

2 outdoor tennis courts
Children's pool
Outdoor pool
Tennis

Outdoor

Garden
Picnic area
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Free newspapers in lobby
Front-desk safe
Reception hall

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Townsville Airport
3 km from this hotel
map

Reviews that mention...

Family Reviews

for Mercure Townsville
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

40%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Mercure Townsville

Latest reviews (5)

L

Laura

24 Jun 2024 - 25 Jun 2024
reviewed on wotif

5 out of 5 stars

The Mercure Townsville is a lovely family-friendly hotel. We were upgraded to a larger room, which was extremely comfortable and great for our short stay. The room was quiet and provided all amenities; tea, coffee and toiletries. The room was clean and beds comfotable. My daughter and I enjoyed dinner at the Celsius restaurant. Food was fresh and quick to order. Staff were friendly providing great customer service. We also enjoyed the breakfast buffet which had a wide variety of cold and hot dishes to choose from. Parking was ample and safe. A close drive into Townsville to see the sights, only about 5-10 minutes. I recommend The Mercure Townsville as a great family friendly hotel.
L

Laurie

14 Jun 2024 - 16 Jun 2024
reviewed on wotif

4 out of 5 stars

Overall the stay was good, good, comfy room, both Ash in the restaurant & Jimmy at Reception are an asset to this place, both very friendly & accommodating, only problem was that we were put in a room that had an adjoining door & there was a young family in it & the baby woke up screaming in the middle of the night both nights & they took a long time to settle the child, i will be making sure that when i book this again to make sure that i am not in an adjoining room.
K

Kendal

2 Jul 2023 - 3 Jul 2023
reviewed on wotif

5 out of 5 stars

We loved everything about the property! My children loved your swimming pool and the fact they could swim and eat in the same vicinity as each other! We also appreciated the safety, ease, cleanliness, dinner options and just incredible staff at your establishment. Thanks so much 🙏
G

Gemma

13 Jan 2023 - 16 Jan 2023
reviewed on wotif

5 out of 5 stars

Nice resort feel- close to a lake so need to be aware if you have little kids. Great pool and eating area.
A

AKIE

12 Jan 2021 - 13 Jan 2021
reviewed on hcom

4 out of 5 stars

Love the pool by the bar. Very relaxing. the room had a lot of ants...stayed with my husband and school aged child. felt bet too small. but for one night. We enjoyed.
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