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JW Marriott Gold Coast Resort & Spa

5 star hotel
Kids stay free
Connecting rooms
9.2/10 Wonderful
(1002 verified Hotels.com guest reviews)
See verified family reviews (33)

generated by AI based on family reviews

Overview

JW Marriott Gold Coast Resort & Spa is a luxurious family-friendly resort that offers a memorable experience for all ages. Families consistently praise the stunning pool area, featuring a saltwater pool with tropical fish, which is a huge hit with children. The resort also boasts spacious, well-equipped rooms and exceptional staff known for their friendly and accommodating service. While the resort is pricey, many families feel it's worth the cost for the high-quality amenities and service. The breakfast buffet also receives high praise.

Guest highlights

The saltwater pool with tropical fish was a major highlight for kids.
The exceptional and friendly service provided by the staff.
Spacious and well-equipped rooms.
The delicious breakfast buffet.

About the hotel

Catch some rays at the nearby beach or spend the day onsite at a marina, then enjoy a meal at one of JW Marriott Gold Coast Resort & Spa's 3 restaurants. Change of towels is available on request.

Nearby attractions

JW Marriott Gold Coast Resort & Spa is located in Surfers Paradise, a neighborhood in Gold Coast, and is near a train station and on a river. Burleigh Head National Park and Springbrook National Park reflect the area's natural beauty and area attractions include King Tutts Putt Putt and Slingshot. Traveling with kids? Consider Wax Museum and Infinity Attraction. Jet skiing, kayaking, and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

Popular amenities

Family friendly

2 outdoor pools
Children's games
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Lazy river
Playground
Rollaway/extra beds (surcharge)
Soundproofed rooms
Supervised childcare
Waterslide

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi and wired internet

Food and drink

2 bars/lounges and 1 poolside bar
24-hour room service
3 restaurants
Buffet breakfast available for a fee daily 6:30 am–10:30 am: aud 49.50 for adults and aud 25 for children

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Water sports equipment
Wedding services

Accessibility

Accessible bathroom (select rooms)
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height door lock
Low-height view port in door
Roll-in shower (select rooms)
Stair-free path to entrance
Valet for wheelchair-equipped vehicle
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways

Things to do

2 outdoor pools
2 outdoor tennis courts
2 spa tubs
Basketball
Bike parking
Bike storage
Fitness center
Playground
Shopping
Snorkeling

Outdoor

Beach umbrellas
Garden
Marina onsite
Outdoor furniture
Picnic area
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Lockers available

More

Beach towels
Designated smoking areas (fines apply)
Renovated entire property - december 2020
Romance packages available
Tv in lobby

Nearest Airport

Airplane
Brisbane Airport
74 km from this hotel
map

Reviews that mention...

Family Reviews

for JW Marriott Gold Coast Resort & Spa
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

33 reviews

Review data

5 star reviews

76%

4 star reviews

15%

3 star reviews

3%

2 star reviews

3%

1 star reviews

3%

We have selected a sample of reviews which reflect what families have said about JW Marriott Gold Coast Resort & Spa

Showing 1 - 10 of 33 reviews

Latest reviews (33)

Q

Qi

26 Sept 2024 - 30 Sept 2024
reviewed on hcom

5 out of 5 stars

It’s a very nice place to stay and everyone is nice to kids.
J

Jenna

1 Jul 2024 - 6 Jul 2024
reviewed on wotif

5 out of 5 stars

We had such a wonderful stay in our double room! It was impeccably clean and perfect for our family of four. The housekeeping team did an amazing job every day, making us wish we could extend our stay even longer. Despite the rain, the heated pool allowed the kids to swim daily, which they loved. Our dining experience at Citrique for the seafood buffet was delightful—the restaurant itself was wonderful, and the seafood buffet was just what we were hoping for, however the person who took us to the table was very snobbish. The overall experience with the hotel is 4.5/5.
J

James

26 Jun 2024 - 27 Jun 2024
reviewed on hcom

5 out of 5 stars

From the minute we set foot in the door, we could tell this would be a memorable experience. The check-in staff were friendly and professional, and the recent renovation is stunning. Our room was very well equipped, spotless, and provided all of the required comforts. The main feature of the hotel is the pool area. Our kids absolutely loved it and once again, the staff were excellent. To be able to swim with tropical fish was a winner. This is one of the bet hotel experiences we have had in Australia. Whilst the nightly rate is pricey, it was worth it from our perspective.
A

Andy

12 Jun 2024 - 16 Jun 2024
reviewed on expedia

5 out of 5 stars

We had a wonderful stay at the JW Marriott. Beautiful property - the hotel is clean and well maintained. Incredible service from all staff - they were all helpful and made us feel welcome. Breakfast buffet was great and so was the a-la-carte menu. The kids loved the two pools. The salt-water pool has live fish and the kids can play on the sand. Lots of little nooks to relax by the pool and order food / drinks. Would definitely stay at the JW Marriott GC again!
A

Andrew

14 Apr 2024 - 19 Apr 2024
reviewed on expedia

4 out of 5 stars

We spent 5 nights at JWM, our first time staying there. The staff were phenonmimal from first interaction till our last. The kids loved the live fish pool and the waterslides. It was a great hotel for both kids and adults. Very convenient to tram, beach without being in the middle of the madness. We will definitely be staying here again.
A

Adriano

6 Apr 2024 - 10 Apr 2024
reviewed on wotif

5 out of 5 stars

A great trip for 4 days away from the kids. Hotel staff amazing hotel clean and inviting. Rooms were spacious and renovated. Buffet breakfast spread was amazing. Only critisism was the bed wasnt as comfy as would have loked but still worth the 5 star rating. Would definitely stay here again!
H

Holly

28 Mar 2024 - 29 Mar 2024
reviewed on wotif

5 out of 5 stars

Staff are very accommodating and made us feel special. This really made our holiday memorable. I have been going to the Marriott for over 30years with my family and now bring my own. This trip brought back memories from when I was a child and holidaying at the Marriott.
C

Chris

16 Feb 2024 - 22 Feb 2024
reviewed on expedia

5 out of 5 stars

Breakfast every morning. We celebrated 10 years and they gave us dessert and a bottle of wine free. The pool was beautiful and truly we had an amazing time. The staff were awesome but just too many children. Needs to be an adult only section of the resort.
G

Graeme

9 Mar 2024 - 12 Mar 2024
reviewed on expedia

4 out of 5 stars

The sea water pool with fish the children loved.
g

ghada

20 Jan 2024 - 24 Jan 2024
reviewed on wotif

5 out of 5 stars

Amazing place we went there with kids and didn’t need to leave really we had it all here ! And the staff are lovely, and very accommodating. Will definitely be back.
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