Emporium Hotel South Bank

Our short stay was perfect. We really enjoyed the vibe at this hotel and they have gone above and beyond in the presentation the lifts and the lighting are a real buzz. Cannot wait to take the kids there for them to check it out.

What we didn’t like was that the steam room and sauna were inoperable our entire stay. When we questioned the staff about an eta on repairs, they said it would be one week. “Sorry about that “. No alternative was provided. For a 5 star establishment we expected more. If a facility is not available then an alternative should be provided, not a “sorry about that”. In addition, the staff in your restaurant areas could benefit from some customer service training and service language. Experienced staff would go a long way. It feels like your establishment is run by children. What we did like was the cleanliness of the room and the elevators.

We stayed at the Emporium Hotel South Bank over Christmas, visiting from the UK for a family wedding. We have a fabulous time at the Emporium... the room was wonderful, very spacious and light. Huge comfortable bed, enormous bathroom and fabulous views over the Brisbane River to the city. Two teams need a special mention.. (1) The Belle Èpoque Patisserie team for giving us a fabulous breakfast and gorgeous little pâtisseries every day; a charming and delightful little oasis in the Emporium; much more personable than the rooftop restaurant. (2) The concierge team who were OUTSTANDING!! In particular, a shout out to Bobby, Jimmy, Nathan & Nelson whose attentiveness, professionalism and dedication was exceptional… The Calile Hotel could learn a thing or two from them. They guaranteed we enjoyed not only the best of Brisbane, but also when our plans to visit Cairns changed at the last minute due to covid, Bobby; in his own time, worked out a detailed itinerary for a trip to the Sunshine coast.. including hotel reservations, car hire & restaurant/activity recommendations, so we could experience even more of Queensland. Finally, our heartfelt thanks to Bobby for tracking down and sourcing a very special, rare wine (only available in Moo Moo’s restaurant in Brisbane, a superb steak restaurant BTW) for my husband. He was over the moon; we’ll be saving it for a very special occasion! We will be back to Brisbane for sure and there is only one place for us to stay.. The Emporium!

Great hotel , fairly new great fit out very modern Roof top bar & restaurant excellent looking back over the city . Very good location plenty of family cafes & things to do with pools etc , great parks to walk around along the river. Love it