Vinpearl Resort & Golf Nam Hoi An

Our family stay at Vinpearl was okay. Not terrible, but not great, either. Our room was clean and the resort was in good condition. However, we give low marks for the service. Our first impression was how chaotic the reception lobby was. It just didn’t feel organized. E.g. it took forever for them to get our luggage to the room and we actually overheard them saying they had (temporarily) lost it. Similar at the restaurant, while the staff was friendly per se, it took an eternity to come to the table and we had to wait for a long time for our drinks, eg. other than that, the food at the restaurant was okay, but nothing special.

So saticefied. What a woumderful place. Perfect for family.

Great stay with family. Very close to the beach and all the service was great.

This property was nice, but transportation was limited and difficult, so it made staying here hard when we wanted to go out and explore parts of Vietnam / Hoi An. Wonderful rooms, but definitely catered to families and those wanting to utilize the golf course and amusement park.

3BR Villa was amazing; ensuites to each bedroom, spacious living areas as well as desk/study area in each bedroom. Private pool was always clean and warm/inviting so we used it (as well as main pool) daily. Included buffet meals offered plenty of variety at exceptional quality. It's a little far from Hoi An old town and other villages (taxi required); though taxi's are easy to arrange if you download Grab Taxi app. Advertised activities offered by the resort for kids/families (eg, kite flying, pool sports, anything through kids club) need to be booked 1 day in advance, and even after booking we had to ask again for them to actually happen (turn up and nobody is there) - this is an area the resort could improve on, as having these activities run daily at scheduled times (regardless of patronage) would surely see increased numbers of people participating. Eg, Aqua-aerobics at 10am; kite flying at 4pm. In similar resorts we've found this to be the standard and it allows guests to get to know the staff etc.

Our family's first trip to Vietnam, the inn, Vinpearl Namhoian Resort, gave us such a great experience. The friendly staff who always welcomed me with a smile, the delicious breakfast service, and the room were so fantastic. My daughter liked the pool villa so much that it was her favorite trip so far. I want to visit with my parents next time. If I travel to Vietnam again, I will definitely go there again. It's an accommodation I really want to recommend.

My family and I had another nice atay at Vinpearl. Our plan was to spend the day at Vinwonders, howver it rained all day. Thankfully, there was enough at the resort to make the stay enjoyable: friendly staff, great food, and awesome kids club. The only issue we had which is a dilemma for any hotel is that many parents and their children were sick and were in the kid's club without mask. I hope there is a solution for this next time.

Very nice place to play golf with family. It's safe and calm area to enjoy holidays. We love here ⛳ resort so much...

Good hotel, it was comfortable. Breakfast was good, esp coffee, noodle, sandwich bread. It was best place with golfer & young family who want to go Vinpearl land. Foundation show was beatiful.

The Hotel overall is modern and equipped with everything a family needs. Nice touch is the face ID at the buffet restaurants. The restaurants are one reason we didn't enjoy our stay so much. On the first night I ate something around 9,30 pm, not sure what, but something went wrong and I fell sick for the next 3 days. The clinic person was efficient and gave us medications for 4 days and let us go after signing for the meds. A FO colleague checked the next day if I was better, was a nice touch as well. However when I was asking for removing the bill from the first buffet and one a la carte meal which was the worst meal during our stay and not enjoyable, cold and absolutely not fresh, the staff apologised several times, but the bill was not removed. It is not about the $ amount, but about the principle, and when I shared the concerns, a FO manager shared our complains, but no F&B was to be seen, neither wrote to me via email till today. It would have been a nice stay otherwise. Perhaps we would have come back, or recommended the place, but after this service let down we won't come back. Our kids liked the Kids club and the Vinpearl Land next door.