Hanoi Lakeside Premium Hotel

BEWARE do not book this hotel. 1 there are many other hotels nearby with better quality, better rooms and better service for 1/2 the price. no hand towels, no amenities in bathroom. 2 scams. the pics of rooms are not accurate to reality. when we arrived our “quad room” was simply a normal room with 4 single beds crammed together even though the reservation had 3 adults and 1 15yr old child. the pics depicted 2 separate rooms each with 2 queen or 2 double beds spread out. we had to purchase a second room because they couldn’t accommodate our original reservation 3 noise and room quality is terrible. we stayed on the 3rd and 5th floor and chickens, animals noises could be heard from outside. windows did NOT have blinds or curtains so light would awake us very early in the morning. beds were extremely firm like sleeping on bamboo and not a cushioned mattress 4 THERE IS NO POOL. Expedia listed a pool for this hotel which was a primary reason we booked this particular stay. 5 receptionist lie and cheat, will quote currency exchange rates then provide a lower rate when actually exchanging money. so we got less money back then we agreed. 6 no roof top cafe as listed in ad, no restaurant, no cafe or coffee or food anywhere to purchase in the hotel. there are nearby restaurants. in short if you want a 1 star motel stay or hostel stay at very expensive prices. i would NOT recommend this hotel to anyone! BEWARE do not stay here!

We spent 1 night in this great hotel with their location at Old Quarter Street. It's very convenient for us to shop & walk around. Their rooms is very nice, spacious & clean. For me, their super comfy bed I liked the most. Overall the staff are very friendly & politely. Thanks to Justin for her good hospitality service to us, he just promote to Front Office Manager and his owner absolutely to proud of him.This hotel can allowed us to leave our luggage & our some souvenirs things at their lobby with FOC (they will definitely take care of your things).Definitely will come back to this hotel next time & highly recommend to families & friends.